Hook & Go Auto LLC

"Worst customer service ever!!! That have a contract with Stare Farm for Roadside Assistance. Waited hours, never showed up. Called them and they had no idea where their driver was. Said would call me right back. Never did."

"Mike is not only superb at his job but also very friendly and easy to talk to, made the tough night of breaking down on the side of the road super easy, could not of had a better experience between the efficiency and kind nature of Mike himself"

"Paul and his employe were very professional with towing my wife's car that had a broken axel and ball joint which 2 other towing Companies couldn't figure out how to do without causing more damage. They were on time and efficient at getting my car loaded and back to the dealership and told me he would send me pictures after it was delivered I would highly recommend them. Thanks again guys"

"We have roadside assistance for our work vans through a 3rd party. 3rd party calls Hook & Go for the tow, and our dispatcher gets an ETA of 2 hours. A short time later ~20 min get a call from tow truck driver there will be an additional $200 fee for picking up off the highway - while my dispatcher is on the phone with our roadside company the tow truck driver picks up our vehicle and heads to our location (mind you this tow is less than 10 miles). I negotiated the ridiculous fee with the driver down to $80. Upon his arrival I also immediately smelled burning brakes, and opened the door to find the E-brake had been left on. THEN an hour later after this driver is already gone with my $80, the roadside company we use get's back to us and tells me NOT TO PAY THEM ANYTHING! It's clear this company cares only about your money, so much so they're willing to risk their contract with the roadside company to extort customers for additional fees to make an extra buck. We've reported it to the teams we work with there and hope their contract is invalidated, but encourage everyone to stay away from this company if you can."

"This towing company by far has been the best towing company I have worked with even better than companies that I get through my insurance with. This company showed up within 10 minutes. They were very very nice to deal with. Honestly, their customer service was great even with the girl that was new and it was her first day working there, she took very good care of us, so I would highly recommend this towing company to anybody, and to be honest they were very very cheap and affordable so I will be using them and again in the future."