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Automotive Connection
175 Newington Avenue, New Britain, Connecticut, United States
About the Automotive Connection
Automotive Connection is a trusted car repair institution located at 175 Newington Avenue in New Britain, Connecticut. With a team of skilled technicians and state-of-the-art equipment, we provide top-notch automotive services to keep your vehicle running smoothly. Whether you need routine maintenance, repairs, or diagnostics, our experienced staff is here to help. Visit us today and experience the difference at Automotive Connection.
Photos of Automotive Connection
175 Newington Ave, New Britain, CT 06051, United States
Opening hours of Automotive Connection
Monday:
07:30 - 17:00
Tuesday:
07:30 - 17:00
Wednesday:
07:30 - 17:00
Thursday:
07:30 - 17:00
Friday:
07:30 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Automotive Connection
"Please stay away from this service center. My wife's car, which was just serviced there yesterday for an oil change, unexpectedly broke down today in the midst of a busy road right after exiting the highway. To our shock, we discovered that all the engine oil had leaked out. This was a first-time experience for us, causing immediate panic and necessitating a call to the police for help. When I contacted the service center, their response was dismissive, merely stating that everyone makes mistakes. This is particularly frustrating because I had just inspected the car's bumper a few days ago and noticed no issues on the bottom. Now, we're dealing with an extensive oil leak. After taking our car to the dealership for a detailed inspection, it was found that the seal was broken during an oil change by Automotive Connection, leading to the oil leak. The dealership's technician presented us with the damaged seal, demonstrating such a dumb and basic mistake could have serious consequences. I can't believe it happened. You guys really let us down with this amateur move. Our choice to use this center was influenced by the Costco discount, but I've come to realize that it’s not worth it. I caution everyone to be very careful if you're considering this place for car repairs, especially if it's just for a discount."
"Great place and fair prices. I used them for my Honda HRV's wheel alignment, and to correct a faulty exhaust system on my husband's Toyota pickup. Highly recommend!"
"I recommended them to my Daughter to get her 2016 Subaru Forester fixed. Had a check Engine light on. After they Diagnosed it and fixed it the Bill was close to $800 to replace an o2 sensor. I called them a couple times and talked to them and explained that that was a bit excessive. After I did some research we could have had it done at the dealership for $200 less with a year warranty. They told me that the labor charge they go by a book. So another words if it takes them an hour and the book says up to 3 hours that is what you paying. they did mark the part up a bit too and knew they would. I believe honesty will keep people coming back. They just lost me as a customer and they lost a new customer that could have been going back. I like to support small businesses but not if they charge more then the dealer for a repair. They were nice talking to me, but overcharge. Honesty can go a long way. Is sad because they are a Costco recommended repair shop but not for me at those prices. I called back as they ask me to do in their response, but they stand by what they charge. I have to say Elizabeth was real nice talking to me about it, no complain there, but we as customers go to this small shops to save the money we would pay at the dealerships. not the case here."
"During my cars last oil change at another shop I was told that the serpentine belt required service(replacement). I decided to have Automotive Connection check the serpentine belt and I authorized its replacement. The service tech checked the belt and found no cracks or glazing. Therefore it did not require a replacement. Automotive Connection saved me approximately $200.00."
"This review is based on the way I was treated in inquiring about service! Keep in mind as reading, never did I insist on anything, I just inquired about brake parts. All they had to do is say, “sorry, we don’t do that here, are you still interested in getting your brakes done?” If they responded with respect and appreciation I would have definitely got it done! Especially since it’s near my job! I called to bring my car there to fix my brakes. The girl quoted me what seemed a very high price. I asked her how much the parts and labor was. She told me and I asked her if they had any cheaper options for the brakes and she was slightly rude. After saying no I kindly asked her if I could buy my own brakes and bring them there. The girl didn’t even have the decency to answer me and said, “maybe you should go somewhere else.” Talk about a business who doesn’t appreciate their customers or attaining new business. Most businesses would be thrilled to have the opportunity to earn their business. Not this place. Then I spoke to the owner. I told him what happened and he interrupted me and said, “yeah I agree we don’t use any other parts because we only use best!” If I’m treated like that before I buy any service I can’t imagine what would it be like if I had got work done there and there was a problem or I had a question with the work!"
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