R & D Services

"Many attempts starting at 11 o’clock in the morning on 10/05/23, but until 11:15 AM there were absolutely no answers to either the sales department or the bookkeeping department and on top of all of that, you cannot leave any voicemails or messages! It is impossible to make money if you don’t answer your phones, so that people can buy stuff from you! You might, as will not be in business if you’re not gonna do business.!.!.!"

"The company I work for prepaid about $5000 to have some equipment repaired about a year ago and have not gotten anything in return. At one time this was a reputable company that we had worked with in the past."

"Was told 1-2 weeks for repair. Called in after 2 weeks and was told "we haven't even looked at your drill yet". 2 weeks later it was finally done. Got drill home. Still broken. People seemed nice but seriously lacked basic customer service skills and basic communication to keep their chstomers informed."

"Had them fix my dewalt grinder last year and it was done in a couple days and works great. Price was reasonable. I was happy. Will definitely be bringing more tools in as needed."

"While I believe R&D services is trying to supportive of their customers, they behave as customers should understand their limitations not the other way around. Their limitation are based on their hours/days of operations and lack of a formal pickup service. As a residential customer, our schedules are limited to what our job/work schedules permit. So, when working with R&D services, I would suggest you need to be very flexible with your schedule. They do not provide any weekend hours nor are they willing to make an appointment on the weekend. They do not have a formal pickup service but they are willing to try to pick up..but again, you need to have a very flexible schedule. This does not work for me, but it might work for you."