Metro Swim Shop 666 Main Avenue, Norwalk, CT 06851

"Went in to find a suit and the woman asked if she could help me. She pointed me in the right direction and agreed the one I chose was one of the best. The prices are very fair. She was friendly upon speaking with her and the shop has many different options."

"After reading reviews, I was a little nervous to come here but we received great service. I called ahead incase we needed an appt. to get a tech suit but the woman just said to come in, (at least 2 hours before closing). We were in there on a Saturday, there was no one else in the store and the woman was super helpful with getting my daughter into the right suit and the right fit. I probably could have purchased the same suit online slightly cheaper but as this was her first tech suit we had no idea which was a good suit and wanted to get the proper fit. It was well worth the money & the trip."

"The woman that works at the store today Is absolutely horrible. I walked right out without buying anything. She was yelling at this lady and her granddaughter who had just purchased 2 pairs of googles that broke on first try to put on. She was absolutely awful about the situation and they clearly don’t back up their products. At prices like they have, I will take my business elsewhere."

"New Beginnings!! I must admit, 3 years ago the staff was VERY rude, BUT they must be under new management or have more of a positive outlook on their business. I have been there three times since last spring (2021) and it has been a pleasurable experience every time. The staff is very kind and knowledgeable and about competitive swim gear. This swim family will be back!"

"The worst customer service. I bought hand flippers for working out and I realize when I got home that they were the wrong size because the size was written in very small on the packaging I merely cut the two plastic bands to put it on my hand and I realize it didn’t fit and I said these were the wrong size I’m gonna come up and exchange them they said they couldn’t exchange it and they would not exchange it. On the receipt it only says no store exchanges or credits for clothing items. The woman hung up on me the rudest people I have ever dealt with I will never go in there again"