Grand Wine & Spirits

"horrible customer service. The woman behind the cash register was extremely rude, took our business elsewhere and will continue to take our business elsewhere."

"Very disappointed by the horrible customer service of this establishment. I am 25 years old and I’ve been shopping at this liquor store for years and typically they don’t even ask for my ID. I was shopping with my mother and my wallet was not with me.The dark haired white woman who acts like the manager was extremely rude and refused to sell us any of the wine we spent 30 minutes picking out. It’s not the fact that she refused to sell us anything since I, who was not even buying the wine, didn’t have my identification, but it’s the fact that she displayed such appalling customer service.The other staff were extremely nice, however, this particular woman is not only costing this store money but loyal customers. We are happy to take our business to Cask n’ Keg in the future."

"If I could give this less than zero stars I would. I have lived in the area for 5 years and been to this liquor store many times. Today they wouldn’t sell me alcohol because my pregnant wife who is very obviously well over 21 and not drinking was with me and didn’t have her ID. I was told their store policy was everyone in the group needed to show an ID no matter who was drinking and I couldn’t buy it for 24 hours no matter what after they “saw me with someone.” Even if I came back, they didn’t care. If the person is a child, however, it doesn’t matter, because it’s a judgement call. Well, this is atrocious judgement. Apparently there’s an arbitrary 24 hours that I’m longer with this person and it’s okay again. Not only is that the absolute dumbest policy I’ve ever heard in my life, but I’ve bought alcohol here at least 15 times with my wife and other people and they have not once ever taken someone’s ID besides my own. In fact, they almost never even check my ID. Today I was repeatedly told everything I said “didn’t matter.” The manager gave one word answers and clearly didn’t care. There was no initial explanation until I asked and the remainder of the conversation was approached and handled terribly. All around awful customer service."

"Small store but had everything we needed to make cosmos. The clerk was helpful. Connecticut liquor prices are lower than Nea York. Wish I had a bigger car!"

"Good selection, clean, organized and friendly staff. Prices were also good. I expected them to be higher like most places in Mystic are but this store kept it 100. I'll be back."