Total Fitness Equipment

"DO NOT EXPECT GOOD CUSTOMER SERVICE!!!!I am so disappointed in this place. We purchased a functional trainer from them many years ago and additionally I purchased equipment from them for a gym at work which was several thousands of dollars. The cable on our functional trainer snapped in November of 2020. It is now April 2021 and NO ONE has come to fix this, despite several phone calls and emails. The owner of the store provided us with an email for a separate company to call for the repairs and took no responsibility. I chose them because I wanted to support a local business and I also wanted a local company that I could count on should I need service. That did not happened, despite the claims for service and repair that is advertised on their website. All the store does is refer you to someone else, and then good luck! We called, we emailed, and I understand Covid set everyone back, but this has been 6 months now and we still have no time frame for anyone to come and fix our cable. We paid good money for this piece of equipment which we were using quite often and now it is collecting dust. We cannot even get anyone to call us back! Beyond frustrated!"

"Jeff was awesome, answered all my questions and I now have an awesome gym, recumbent bike and about to order a treadmill."

"Very professional and very knowledgeable. It's no wonder why they have been around since 1988. They don't sell anything that they wouldn't use themselves and they stand behind their products. There is no struggling with terrible customer service techs over the phone trying to troubleshoot something you don't quite understand and waiting months for parts. These guys do it right and get things done in a timely manner. One piece of advice, get the delivery and installation. I didn't and man that treadmill was a beast to get in the house and down into my basement. The best part of Total Fitness is that they are a locally grown company so you are supporting our local economy with competitive prices."

"This is a nice local fitness store with a good selection of equipment. We bought a treadmill and various free weights. We found them to be very helpful. They delivered and serviced the equipment without issue. Definitely will shop there again in the future."

"A cable broke on my home lat machine. Jeff at Total Fitness in Newington Ct quickly got me replacement parts and got me up and running again! Friendly and knowledgeable...I definitely recommend them."