Finish Line,

50 Holyoke Street, Holyoke, MA 01040

"Anytime i go into this store it’s never a greeting, and always snotty looks. I went up to buy a hoodie and the girl didn't look or talk to me. Grabbed my gift card out of my hand, swiped it and answered the survey herself, then proceeded to shove the bag at me. If you try to ask questions, the workers just act like you’re dumb. Coming from a sales manager perspective, this store all around needs better customer service taught or new workers."

"The employees accused my friend and I of stealing due to their broken security scanners. Beeped as people walked in and out, few people walked out before us but they accused just my friend and I. Mind you this is after a trip where I've had my car broken into at this mall, as well as after having a card stolen the same night. The fact they accused US when there's clearly thieves all around this mall really struck a nerve. They weren't kind about it either, acting like they "caught us red handed". The entire Holyoke Mall is a cesspool of crime so I wouldn't recommend going anyway, but if you're there and need shoes don't go to Finish Line. They'll accuse you of nothing and act smart about it."

"Made a phone call to see if a specific shoe was in stock and the woman on the line was very rude. Said NO! And hung on me wow...haven't even step foot in the actual store I can't imagine how the service would be then. Judging by the reviews on some it would probably be worse. Employees need training in customer service for sure. Better to shop online than to deal with this behavior."

"Awful service. Have about 10 employees on the floor but they’re all on their phones and won’t help you. They’ll e ander around on the floor but avoid eye contact or awkwardly hide in the clothes to go on Snapchat. Finally got someone’s attention after having to go up to them and then the took 20 minutes in the back room just to find the pair I was looking for. I thought they had given up half way through so I went and asked another employee and they were just straight up rude. Was also told that they had the size I was looking for and then when a different employee finally brought me the shoes they weren’t even the right size and they proceeded to tell me that we didn’t have the size I asked for."

"The worst customer service. If I could give a zero I would. Received some Nikes for my birthday and they unfortunately didn’t fit. Decided to go in store and see if they had another size. Unfortunate they did not. Without checking online I got a different pair that wasn’t exactly as good as the other ones but I still got them. I purchased them right before the store closed so around 7:40 pm. Once I got home someone suggested I check online and see if they had the original shoes online. Once I check online I easily found them and purchased them. I decided to return the shoes I got that evening. Once I came in store no one was willing to come up. Every single employee pointing at each other and finally a girl came up. Was so so rude. Once she looked at my shoes she immediately told me that they can’t return the shoes as they have been worn. That was not true and I tried explaining that I just purchased them and that I DID NOT wear them. She showed me one of the shoes and it showed some slight dirt. Looking at the show I realized it was set up on display and many people have tried it on and most likely walked around the store. I immediately flipped over the other shoe and it was white, brand new. I asked them how that’s possible if they’re claiming that I have worn them. Why would I walk around on one foot?!?! I was extremely upset as the shoes were over $100. The manager and the employee were both unwilling to except the Nikes. Both were unwilling to help. NEVER EVER coming back. Making sure everyone is aware just how awful this place is."