Tax Plus LLC

"Ms Jessica, taking care of my taxs for the last 15 years, well responsible person and very professional. I will recommended Jessica to anyone anytime."

"A company’s true colors are exposed when things go wrong. Notice how the negative review share similar themes. We had been clients of Tax Plus for years. They are very nice in the absence of conflict. Recently, a simple keystroke error ended up costing me thousands of dollars. Not only was I told I wouldn’t be getting money back, but I was told I owed $4000. I knew this did not seem right. After combing through the paperwork, reaching out to my employer, and looking up tax codes, I found the error and made multiple attempts to contact my tax preparer to notify her. I could hardly get a call back, but when I did, I was told I “didn’t know what was I talking about” and that my tax return was done correctly. She would also hang up on me and huff and puff on the phone instead of listening to my concern. Finally, I received a call from this person (after much persistence) telling me I was correct regarding the keystroke error she had made. Unfortunately, due to the dismissiveness of this individual, the tax return was already filed at this point and required an amendment. To think I had to be so persistent to have this rectified is unacceptable. There is no accountability on their part. Just save yourself the potential headache and do your taxes online or through a *real* CPA."

"I’ve done my taxes here for 3 years and each year there has been an issue. The first 2 years I gave them the benefit of the doubt, but this year has been the worst service I received from them. I went in the day of my appointment, completed most of my taxes, but I was missing the childcare tax ID. I emailed her (Sam) the information the next day and she responded that my taxes have been submitted on April 4th. 60 days later I noticed I haven’t received my refund. I emailed them and didn’t receive a response, I went in person and no one was able to locate my file. I called a bunch of times and they kept telling me they’ll call me back and I never hear from them. Finally, I told them that I’m not waiting for a call back and that they should have my file ready when I go in. I went in and I finally got my file but when I went to the IRS to track my refund the IRS couldn’t locate it. Apparently my taxes were submitted that day (June 2nd). At this point, they lied, submitted my taxes late, & were non-responsive or took any accountability. I called to get a refund and got the same run around.If I would have never called them my taxes would my taxes would have never been submitted. Finally I spoke to Shannon who asked me what happened. As I’m explaining i’m mentioned that Sam did my taxes, but the owner actually submitted them the day I picked up my file up. She interrupted me and rudely said “ he is my father ! Stop calling him the owner” as if I’m supposed to know the relationship without her introducing herself ( I’m unsure how her correcting me was relevant). She then proceeded to explain that I am not getting a refund because they did the job and hung up on me. Needless to say she was rude, dismissive, and very unprofessional. I don’t understand how this kind of service has received 4 stars."

"I’ve been going to Tax Plus for about 4 years now and it was the best decision I made. Samantha has been an absolute pleasure to work with. She is the only one I will trust to do my taxes, very professional, very pleasant, very informative and helpful with any and anything that I need help with in regards to my taxes. Tax plus is the place to go to get your taxes done."

"I’ve been getting my taxes done at Tax Plus by Jessica for the last 5 years. It was recommended by multiple coworkers of mine when I was shopping around for a good Tax Specialist. Jessica and her staff are great and extremely professional. Jessica is happy to explain anything you have questions and concerns about. You’ll never have that feeling of being rushed out of an office. I highly recommend Tax Plus to everybody!"