Costco Wholesale

"Crowded on weekends. Tough to find parking. Typical American consumerism. You need to purchase a card to go shopping. Purchase on purchase! Huge packs of elementary requirements. You cannot buy a sample pack to try. Either you commit to a huge quantity of a food that you may not like or get out. Non-food costs comparable to Amazon."

"Been coming to this Costco since Covid started. It used to be a good warehouse, great values and customer service. But I’ve watched it go downhill for the recent months. First, the food court quality has gone down. The soda cups have shrunk and hot dog buns are made with lower quality ingredients. Condiments are missing a lot of time, especially ketchup, and food employees are getting sloppy and slow. Second, the return and price adjustment process is a nightmare now. I get that they discourage you to do so, but at least have a good attitude towards your customers. Having a generous return policy doesn’t give you the right to treat customers like we owe you. Third, the employees who carry carts from the parking lot back to the warehouse are careless. I’ve seen them dragging carts dangerously close to cars. ‘Costco is not responsible for damages in the parking lot’? I don’t think so if it’s your employees hitting the car without even noticing. Finally, I’ve had enough of the lack of training for employees now. Today, I tried to get price adjustments on two orders of different quantities of two products. One order, two cases of tea and one case of soda; the other order, two cases of the same soda. The employee, Kim, who looked like she joined recently in 2024, kept asking her coworker, who was helping another customer, for help. I was patient considering she just joined. But Kim became frustrated because she couldn’t figure out how to find each order. Then she grew inpatient with me and suggested that customers should say clearly what the refund should be. Well, I showed my membership ID, receipts, and said I bought different quantities on different dates. That used to be more than enough information to get the price adjustment, but it took almost ten minutes to process two orders. It also felt like my job to process the price adjustment. I don’t know if it’s a system flaw, employee training, or local management, but Costco has got to improve their customer experience. With both the price and employee attitude rising, Costco is losing me as a customer day by day… I still love the concept of Costco and the brand I used to know, but maybe it’s time to give BJ’s and Sam’s Club a chance."

"I have been long time Costco member. During the pandemic I moved to the New England area from the West. The staff was really bad compared to the other Costco stores I have been to. Recently, I feel like it has started to get better. There is still room for improvement with cashiers and check out staff. Especially self-check out is very inefficient, not all items are scannable (like pastries) and not enough stuff support to shoppers. Additionally overall Costco problem at self-check out, why there is no hand held barcode scanners available at every station for shoppers use. Costco has their wireless scanners but only one staff can use. Costco is known to sell bulky items and people have to lift those. Sometimes you can ask help from staff members to get it scanned but this is very impractical there are 6 self checkouts and everyone needs it."

"We always have a wonderful shopping experience at Costco. The prices are reasonable. The employees are always friendly, welcoming and extremely helpful. The cashier’s impeccable customer service skills is the best part of shopping at Costcos. They make sure the lines are flowing smoothly."

"Crazy busy right before Christmas, but the staff is always helpful and knowledgeable. Many have been there for years -- a good sign. Supposedly a limited number of products, but you'd never notice it. Prices also continue to be reasonable. Worth the annual membership fee. ($60 or $65)."