Bank of America (with Drive-thru ATM)

"I waited 45 minutes to try to talk with one of the people at the desk and ended up leaving before I completely lost my temper! It’s ridiculous how little customer service support is provided by BOA these days. It’s time to bank at a credit union. Smh"

"My wife and I just opened an account not too long ago at this branch and since the moment we walked in, we have experienced nothing but awesome customer service. Everyone is super friendly and it's just a very nice thing to know if you are having any sort of problem with your account, they are quick to help and fix it the best way possible. I just had a small issue today as far as an overdraft issue with our account, I went in right away and it was fixed right away. Each person we had met to fix the problem. Amazing customer service and I'm very big on that. The manager was great as well she followed up with us right there in person to make sure everything was taken care of after Selia had fixed everything. I wish I knew everyone's names but just know anyone you go to at this branch will take good care of you."

"Great branch. Based on my Great experience and customer's care, all personnel including the Branch manager LOANNalways do a great. Job to ensure all customer's needs are met.thank you . Thank you. Sal Fernandez"

"Tried calling this branch a few times earlier today and no one picked up. It’s typical for a BOA branch not to have enough people to service its customers properly. No matter where I go and I travel, all the branches never have enough staff. Also, very often there is not a notary or if there is you have to make an appointment. I can see why this branch has such a low rating. On a positive note, there online banking is the best in the industry which is the only reason I bank with them. Other than the online I have other banks I use."

"The last 2 managers Chris and I forgot the woman's name were the ONLY managers that would take any customers. The current manager won't get behind the counter to take customers. I even picked up trash that she past twice. Seriously she has no customer skills at all. The only redeeming factor is Sue and Donna who can move the lines along. Wake up Bank of America and get your managers customer friendly."