Grainger Industrial Supply

"Gene in the Huntington NY location helped me to solve what I thought was an unsolvable problem. He was so helpful and tenacious in coming up with possible solutions for me. Really appreciate it!"

"Waste of time. Figured I'd give them a try but should've stuck with Lowes. I'd rather have no help then deal with 2 guys with attitudes."

"The branch phone number connects to a national hub. There's no way to contact the branch counter/ service to resolve a specific issue with a local pickup. Grainger is too big and centralized. They've lost their localized customer support that made them great. Go elsewhere."

"Absolutely horrible experience. Product broke weeks after buying and spending over $1,000 . Took 2 days and about 8 hours on the phone all for a simple return. They didnt want to return or help at all at there location. Employees could care less and say call the 800 number. They just dont even care about customer service. Again absolutely horrible"

"The best customer service phone experience I’ve had in months! We moved, and the movers disassembled our bed and then lost all the screws to put it back together. There was nowhere that sold these screws. We searched everywhere to replace them for weeks until I found Grainger. They helped me identify them over the phone and then put an order together for me. I’m so grateful!"