Fidelity Investments

"One of the most difficult companies I have ever dealt with. I would not even have given one star, except for the employee, while being unable to provide any help, was still being very nice throughout my 2 hour call, unlike the previous few employees I spoke with."

"My father and I stopped into the New Haven branch today to fix a situation with our accounts and Charlotte was SO extremely friendly and helpful. She made everything easy to understand and didn't make you feel intimidated. Charlotte has a great personality and made our experience pleasant!"

"Tried to get an appointment for new account. Called all around could not get past their automated phone system insisting on my account number. God, what idiots. Finally reached a call center rep (who knows where) who after 17 minutes had to apologize because she couldn't reach this office either. Thank goodness there's a Charles Schwab office in Madison who was more than happy to work with my money. Fidelity should really consider closing down this office."

"Fidelity should have a branch office along the shoreline between East Haven and Old Saybrook. The drive over the Q bridge is not easy - and when you finally arrive in the adjacent parking lot - I could find no spaces reserved for Fidelity customers. The young man at the desk was very nice - but a few other employees totally ignored me. I get a warmer hello when I walk into Walmart for heaven's sake. I went there because I had no choice..."

"Absolutely terrible location except for New Haven people. They need an office in a place like Guilford, Madison, Clinton, Old Saybrook or other suburb for eastern shoreline clients. Parking is terrible. The ticket machine was jammed, a nightmare having to back out onto s busy street. So I drove around on hold, nice tour of Yale I did not need. Finally gave up after 20 minutes. Maybe TIAA or Vangard *are* better options. Move/add second location for this office Fidelity!"