Advance Auto Parts
184 Connecticut 12, Groton, CT 06340
About the Business
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Advance Auto Parts is a one-stop shop for all your car repair and maintenance needs. Located at 184 Connecticut 12 in Groton, Connecticut, this institution offers a wide range of automotive parts, accessories, and tools to help keep your vehicle running smoothly. Whether you're looking for replacement parts, performance upgrades, or just some basic maintenance supplies, Advance Auto Parts has everything you need to keep your car in top condition. With knowledgeable staff and a convenient location, Advance Auto Parts is the go-to destination for all your automotive needs in Groton.
Photos
Location & Phone number
184 CT-12, Groton, CT 06340, United States
Hours open
Monday:
7:30 AM - 9:00 PM
Tuesday:
7:30 AM - 9:00 PM
Wednesday:
7:30 AM - 9:00 PM
Thursday:
7:30 AM - 9:00 PM
Friday:
7:30 AM - 9:00 PM
Saturday:
7:30 AM - 9:00 PM
Sunday:
9:00 AM - 8:00 PM
Reviews
"Awesome customer service by Angel, yes that is his name, went out of his way to make my feel like a valued customer instead of another number walking through the door."
"Never had a problem at this store, but last week I had a terribly unsettling experience. Purchased a keyless remote case so that I could transfer over the circuitry from my current remote with broken buttons. My purchase was the correct part number however the rubber contact pins were not long enough to make appropriate contact with my circuit board. Apparently this can happen with the Dorman product I purchased. Not a mistake on my end but still no big deal. I was greeted by an employee named Shah who did not even care to hear what I was about to explain and instead greeted me with "I TOLD YOU THAT YOU CANNOT RETURN THIS ITEM". As if I am someone who habitually comes in and exchanges stuff, (this was my first time bringing anything back to a store in years!) like I don't know what I am doing. Obviously I was perplexed by this because I never dealt with this man, at all. I told him that It wasn't even him that sold me the item. He then looked at the receipt and said "oh, it was Jeorge, well I heard him tell you that there are no returns!" I insisted that he did not tell me any of that, and that if he did I would certainly remember and possibly not even purchase the item in the first place. He again insisted that "I heard him tell you because I was standing in the aisle!" as I spoke calmly and respectfully, I was met with "do not speak while I am talking" like its a shouting match! This whole situation was strange because this guy was obviously amped up and I just stood there, stunned, maintaining my kindness while trying to say that is not true. It was almost one week later that this is happening, mind you. He pointed to a sign with small print several registers down that apparently had the return policy on it. Obviously I didn't see it. I would not be wasting my time or anyone's time if I knew that I could not return the item. I would simply eat the cost. I was really upset with how I was treated. This guy humiliated me and was downright horrible let alone disrespectful for no real reason!! Even though he eventually gave me store credit, that is not the point! If that is the return policy, then that's fine, I totally respect that. Please, do not call me a liar and do not treat me like a piece of trash as your default way of dealing with another human being. Let alone a customer at your store. This is crazy! I have never had an encounter like this as a customer in my life. I will most likely never go back. I will even give the store credit to a friend. wow. What an experience. Sorry that something made this mans day so bad."
"Jeremy was awesome, he helped get some new lights for my car. He took the time to give us additional information on getting coupons and protection plans. Great customer service. Thank you Jeremy!!"
"I went in for a few items on Wednesday around 530ish. Both workers were watching there phones, I was never greeted or even acknowledged as I walked in and around the store. They probably didn't even know I walked in because there heads were down and in the phones. I was ready to cash out and it took the cashier about a minute and a half to come cash me out, says he was in the back but when he came to the register I could smell the cigarette he just put out. The cashiers shirt said Marcus. Honestly he could have helped me while I browsed around the store asking if I needed anything but I'm sure that cigarette meant more . The other worker still had his head down and in his phone sitting in a step stool in the back where he was in plain site and never looked up 1x. Very unprofessional and I will not go back."
"Thank you to Geoff, who was the only employee here that seemed like he wanted to help me. I pulled into this advanced auto due to my car stalling. As soon as I got into the parking lot my car stalled and I left it there to get an employee to see if they could plug in the machine and check it out. The guy at the counter (long hair in a pony tail) was so rude and seemed like he had no care in the world for my situation. He was more concerned that my car was in the middle of the lot than he was about helping me. He proceeded to tell me that he couldn’t help me until I moved my car. Luckily, I turned the car off and back on and was able to successfully pull into a spot. Geoff came out and was respectful and seemed like he genuinely wanted to help, unlike his co workers who have terrible customer service."
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