Westport Apothecary by Apotheco Pharmacy

"They're great right up until something doesn't go completely as planned. My medication went from $25 to $100 with no prior warning to me. I called to ask why; they insisted it was because I hadn't met my yearly insurance deductible. I had. I had proof that I had met my deductible. They refused to listen to me. Two hours of phone tag later between calling them and my insurance company, I finally convinced them to just call the insurance themselves. It took them about 10 min of talking to my insurance to discover that I had in fact paid my deductible and that the issue wasn't my insurance (wow, what a surprise!!!). The issue was with their coupons. I spent hours playing a frustrating game of telephone because this business messed up and refused to believe me when I tried to tell them that. First thing they should have done was call my insurance to straighten the issue out themselves, not make me do it for them. Horrible experience with employees that cannot be bothered to help you if it creates a mild inconvenience for them."

"Always helpful and communicative. Great customer service. One time there was a delivery issue for my time-sensitive medication, and it was corrected within an hour. Best pharmacy in CT for the price."

"I have been nothing but displeased with my experience so far. I was told I’d be contacted by the pharmacy on a specific day and didn’t hear from them until the day after, ok. Then upon placing my delivery I had to wait another 3 days. On the third day upon calling I was assured my order was out for delivery and on its way. I was even told that the driver would call or text me shortly to confirm. Not only did the driver not call or text but my delivery did not come. Now on a Saturday I can not do anything about it until monday because they are closed. In the future I’ll stick with CVS and other big brand pharmacies."

"The service was very easy and very professional. They delivered to my front door for no extra charge. I was very pleased with their service and would use them again."

"First time using this pharmacy and first time using any sort of specialty pharmacy. Overall, I am incredibly impressed with the service I received here. Shortly after receiving my prescription, I was sent a text link from Apotheco to verify my insurance information. I followed up the next day and was informed they were still waiting on insurance. A couple hours later, I received a call to go over details. They were able to beat the insurance rates for the prescription items by a considerable margin. I was able to pay with HSA funds and they were able to offer free delivery within 2 business days (took 1 day). Very appreciative of the kind and professional staff I interacted with from Apotheco. Highly recommend checking them out!"