Ace Hardware East Setauket 1366 Route 25A, Setauket- East Setauket, NY 11733

"Bought a vent cover at store, I asked the friendly gentleman that helped me if the item doesn't fit can I return. He assured me I could. When I went to return was not able because the the item was out of its plastic & manager said it can't be resold. All the wrapping & bar code was there. How do you know its going to fit or not unless you remove plastic. I am sure they rewrapped it because I kept everything. Not good customer service"

"Buyers Beware! This store doesn't act in a responsible manner. I went to purchase semi-gloss white door and trim paint, asking for assistance from an employee. He asked what I needed, selected the "paint" from a shelf and put it in the shaking machine while I shopped for other items. I took the purchase home ($36 for a quart! I paid since I was short on time.). When I went to paint the door with a new roller the "paint" didn't cover the surface. Long-story-short, I was sold a paint "base" and not paint. I returned to the store to get a refund (wasn't given what I asked for) and the manager flatly refused. He gave me a smirk about returning an opened can. No discussion. My problem. Didn't seem to care that the employee had chosen the "paint" - not me. I try to support local businesses, but this one often can be a difficult choice since the goods are over-priced and the inventory is limited. Add to that now - staff not knowing what they are doing and a general lack of customer support - I'll take my business elsewhere. Don't rely on what the employees tell you because they won't stand by that when the employee guesses wrong."

"I went to your store to purchase bulbs for my living room chandelier. Your salesman told me these are the appropriate bulbs. When I got home, I discovered the bulbs that I was sold, were exclusively for battery operated candles. After I opened one of the packages, I thought I would return the unopened packages to the store for a refund or credit. When I got to the store with my receipt, the clerk told me they were Christmas items and not eligible for credit or refund. I did not know the bulbs were Christmas items, I simply went in to purchase chandelier bulbs and he did not provide chandelier bulbs"

"Had just come from home Depot, they could not only not get me the "non existent" aisle, but all of their employees had no idea what the saw was, although website said they not only had it in stock but they had quantity! 2 mins in Ace & they had the same ordered for me! We need to stop using big box stores & utilize the mom & pops!"

"Great local hardware store. Employees helped me to find parts for my sprinkler system, were friendly and prompt with deliveries, and are always helpful and polite in store. Store itself has always been as clean. Prices are reasonable and they frequently have sales through Ace rewards."