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Master Tile Kitchen & Bath Design
1522 Boston Post Road, Old Saybrook, Connecticut 06475
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About the Master Tile Kitchen & Bath Design
Master Tile Kitchen & Bath Design is a premier home goods store and general contractor located at 1522 Boston Post Road in Old Saybrook, Connecticut. Our expert team specializes in designing and creating stunning kitchens and bathrooms using high-quality tiles and materials. Whether you are looking to renovate your space or simply update your home with the latest trends, our store offers a wide selection of products to suit your needs. Visit us today to turn your dream home into a reality with Master Tile Kitchen & Bath Design.
Photos of Master Tile Kitchen & Bath Design
1522 Boston Post Rd, Old Saybrook, CT 06475, United States
Opening hours of Master Tile Kitchen & Bath Design
Monday:
08:30 - 17:00
Tuesday:
08:30 - 17:00
Wednesday:
08:30 - 17:00
Thursday:
08:30 - 17:00
Friday:
08:30 - 17:00
Saturday:
09:00 - 16:00
Sunday:
Closed
Reviews of Master Tile Kitchen & Bath Design
"What a wonderful business to work with. I am beyond happy with the guidance, craftsmanship and kindness given to us as we navigated a big bathroom Reno. We had a few hiccups that were no fault of theirs, just my uneven walls already there and they made sure that my bathroom was absolutely perfect before they called it complete. From the personable owner, to the detailed craftsman, to such insightful and friendly designers, we felt we were in stellar hands. You won't be disappointed if you hire them for your next project. I am so grateful for all of you at Master Tile. Thank you, thank you, thank you!"
"We renovated not one but two bathrooms with Master Tile as well as replaced a kitchen backsplash. We are delighted with the results! Their designers provided us with beautiful and functional designs and their installers treated our home like their own. They show up when they say they will. They clean up at the end of each work day and the owner makes it a point to stop by frequently to assure the work is done properly and according to plan. If I had a third bathroom or needed a kitchen renovation I'd absolutely use them again."
"We used them for two jobs- master bath remodel and re-tiling another floor. The jobs were well organized, well executed with high quality tiling. The owner Jhinson was always responsive and had very practical ideas. The showroom staff, Jana, were helpful and kept everything moving to schedule. The workmen were very careful and the final result was superb. Happy to recommend."
"We hired them to replace the counter tops and install new tile black splash in our property which is used as an ARBNB. Because timing was critical, we blocked out a 5 day window and stressed about whether that would give them enough time considering the multiple trades that needed to be coordinated! Living out of state only added to my anxiety. We received numerous telephonic updates through out the entire process..: many with follow up calls. Imagine our shock when they were able to accomplish the complete task in just the first two days! We are beyond pleased with the professionalism, timeliness and high quality of their work… Thank you, Thank you, Thank you. A picture is worth a 1000 words! I attempted to add a before and after video but failed, please see the photo’s attached!"
"Nearly a year ago now, I paid $8,000 for a custom indoor tile/glass pet enclosure with running water. To this very day, I am fighting to get the job done right, and I do mean "fighting." Problems include: not being able to deliver/perform on-time/when promised, a non-functioning swinging door from the get-go, that is still problematic to this day, poor attitude, poor response--and even NO response without showing up in person--arrogance, and shifting the blame and responsibility to the customer. At one point, they even actually blamed the miscommunication on a language barrier, the fault of which they placed on me. When I called the owner to task on it, he then quickly denied ever having spoken to me in Spanish, when I conducted the entire install ONLY in Spanish, one of my native languages. The two workers who completed the tile install both quit within a month of my job (both returning to tell me they had left under Hellish working conditions, and asking me for personal references as workers for their new prospective employers). Master Tile likes to make their problems into those of their customers, who are paying top-dollar for only sub-par work. Even the employees who answer the phone are rude, arrogant, and stand-offish, acting shocked and always pretending that anything that has gone wrong is a first, and a totally unique experience. In reading previous reviews before posting my own, I noted that the owner, Jihnson, his relatives, and his employees have posted nearly half of the reviews on Google: All 5-star reviews, of course; how convenient! They have but one last shot to fix a job poorly done nearly a year ago before I will pursue action to recover the cost of the entire job. Please do yourself a favor, and avoid this company at all costs. They are simply not competent, but they certainly have all the excuses in the book. To boot, they have the attitude and arrogance of the most affluent service providers. They also really like to lean on the COVID excuse for anything and everything they can. It's really too bad. Buyer beware! — Update! Unreal! Their “solution” was to fabricate a new door that is a half-inch too short all-around! Now, water comes out all over the floor! It is absolutely incredulous to me that this place is even still in business! They claim they install bathrooms for a living; yet, they are absolutely, totally, 100 percent incapable of installing a proper-fitting glass door! Please protect yourself, and stay away! Action pending."
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