Plimpton & Hills Hartford,

2 Brainard Rd, Hartford, CT 06114, United States

"Get a new receptionist. The woman at the front desk named Lisa or Linda is absolutely a disgrace for the front space of a business. I was visiting the showroom after a friend recommended it to me with my parents. The showroom itself was very nice and clean. I was able to help my parents pick out what they need for their new kitchen. But amidst our browsing, all you can hear is this rude/ cursing receptionist walking back and forth like she hates every customer who walks in. She doesn’t greet you, and she is such a negative distraction. Everyone else in sales was extremely helpful and friendly. But i definitely do not see myself coming back to where the first person you see IN reception, acts rude and unprofessional. Plimpton and Hills, choose the face of your company better."

"Honestly the slowest service I have ever experienced in any plumbing supply house and I have worked in 3 States. I will also add the majority of the people who work at the front counter are ignorant, apathetic, Or just plain incompetent. When you order parts they make you pick them up at the furthest door away and the parking lot is a disaster. I have been here multiple times and the service is consistently that awful, not an isolated incident. If you're looking for a good supply house try FW Webb or Winsupply."

"My wife and I have visited Plimpton & Hills on several occasions and they have a huge selection of fixtures for kitchen and bath. It's a great place to understand what's available when it comes to styles, features and price. The showrooms are clean, well laid out and divided into fixture families, such as kitchens, showers, bathrooms and so on. It's a great way to understand all of your options. I would give the showroom a 4.5. What has been disappointing however is the behavior of their sales staff or "consultants" as one of them called herself. On the two occasions we have visited, the individuals with whom we spoke made us feel as if our questions annoyed them and displayed what seemed like impatience or indifference. It's not like we were asking them a ton of questions. We overheard one of the consultants working with a husband and wife and the consultant kept talking over the customer and not really appearing to listen. I would rate the sales staff a 2.0 for their unfriendliness as there seems to be a pattern, I know that P&H caters more to contractors and professionals and not to the average Joe. If that is the case, then don't open your showroom to the general public."

"Heather and Lisa were extremely helpful in providing me information for a shower head to help increase water pressure for a home with well water."

"Good place to find quality kitchen and bath supplies. They do not have a lot of stock on hand, but they claim to be able to get items within a couple days."