Pearl Seas Cruises LLC

"I had a great 12-day Great Lakes cruise aboard Pearl Mist in May/June of 2023. I flew to Toronto and boarded the ship there, and we sailed on four of the five Great Lakes and visited places on both the Canadian side and in the United States. Over the winter of 2022/2023 the ship was refurbished, including just about every piece of furniture on the ship being replaced. Everything from the beds, chairs, and chest of drawers in the cabins to the outdoor patio furniture and even all the tables and chairs in the restaurant is new now. It was a real treat to explore so much of the Great Lakes and to only have to unpack once... rather than a car trip staying in different hotels along the way. In this case the ship is your hotel, and also has its own restaurant and entertainment. But this is not one of those cruises where it's all about the ship. On a cruise like this, you stay busy every day taking excursions and visiting new places. Some of the highlights for me were visiting Niagara Falls and riding an excursion boat right up to the base of the falls... spending a day on beautiful Mackinac Island in Michigan... and cruising around gorgeous Georgian Bay from the Canadian town of Parry Sound. But I also loved visiting the big city of Detroit... where I was able to tour the original Motown studios where so many huge hits were recorded in the 1960s and 1970s... and I was pleasantly surprised at how many interesting things I saw in lesser-known places we visited, like Sault Ste Marie and Muskegon. The bottom line is that this was an even better 12-day adventure than I thought it would be, and I would definitely recommend it to other retired people who want to see for themselves what the Great Lakes region is all about."

"Do not book with Pearl Seas Cruises (Cruise agency in Guilford, Connecticut): Pearl Seas did not tell us that we would not be allowed to fly into Canada without the Arrive Can forms. Their customer service department was not available at 5 a.m. to help us correct this. Their responses to emails were rude, they did not respond to letters, and they did not respond to the Better Business Bureau. We would have enjoyed many more cruises with Pearl Seas, but they took our money and won’t respond to even giving a partial refund. Beware of Pearl Seas, and don’t book a cruise with them."

"We paid $22,400 for a 2020 cruise. Covid Cancelled. Let it ride for 2021. Covid cancelled. Let it ride for 2022 and covid cancelled. So, Pearl is confiscating our $22,400! Be VERY CAREFUL dealing with Pearl. No review of a cruise because they just took our money - no cruise."