Black Hall Outfitters 132 Shore Road, Old Lyme, CT 06371

"Do not buy from this company. They do not take responsibility for their actions. On the day of delivery, my delivery notification was changed to "Held at the facility due to customer request". No contact was ever made between myself or the post office for this request. Attached is the photo of what was in the box when my son opened up the package. No quality control or inspection was done before they shipped it. They are on Walmart's marketplace too so be careful. I'm not allowed to reply to their comment but I"ll do it here. The photo depicts the actual package that was sent to me. It is NOT the buyer's responsibility on what has been ordered. I filed a complaint already because obviously, this was what i have received NOT what the website description was which was supposed to be an actual VS100. NOT WHAT THE DESCRIPTION said. Accept responsibility on your behalf. This the first time it has happened ever. I'm holding you responsible for this disappointment on my son's face when he opened it."

"So I am very afraid of water and this being my first time kayaking I chose to tandem kayak with my Honey, the crew guys were very helpful showing us on a map the different routes we could explore. My Auntie was in tow this was all her idea, I was reluctant however it was SO much FUN!!! The weather was gorgeous I will definitely do this again and possibly in a single kayak!!"

"Such a wonderful outfitter, we had a great outing in two of their kayaks over the memorial day weekend. I had done my research, looking for a place to rent two single kayaks, and to get quick access to some nature, and possibly even a few osprey nests. After a quick call on the phone I had secured two kayaks. Great price and drove up the next morning. It was a simple process to register, and we were on the water within 15 minutes. They offered us some basic instruction, but as intermediate kayakers, we already knew what to do. More importantly, they shared a chart of the waterways and asked what we were looking to see and do, and after some quick discussion, we knew exactly where we were going, and that too did not disappoint. A quick paddle under the bridge got us right into an open channel and then into the marshlands, where we found dozens of osprey nests each with a Family well ensconced. It was a lovely morning of paddling, and we even caught the tide and the wind on our way back in which was a plus. I highly recommend this outfitter. The kayaks were in great condition. The wife tests were clean and the staff were lovely."

"Excellent experience with these folks. Sean and his crew had the boats I needed and an awesome selection of accessories, topped off with real friendly prices and service…highly recommend!"

"We did the sunset SUP tour and it was phenomenal!! We lucked out with perfect weather and perfect water conditions, and got to make it onto the sandbar at the mouth of the river. Kevin was a super gracious host and definitely knew what he was doing! We had the option (I think because we were a small group) to do either the SUP or the kayak for this sunset tour and still went with the paddle boards. Equipment looks very new, clean, and well-maintained. We would definitely go back here -- and plan to next summer, if we can't make it back in the fall. They also do a full moon tour which sounds super rad!!"