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Snip Doggy Dog
237 Sound Beach Avenue, Greenwich, Connecticut, United States
About the Snip Doggy Dog
Snip Doggy Dog is a premier dog grooming salon located at 237 Sound Beach Avenue in Greenwich, Connecticut. Our experienced and caring groomers provide top-quality grooming services for dogs of all breeds and sizes. From baths and haircuts to nail trims and ear cleaning, we offer a full range of grooming services to keep your furry friend looking and feeling their best. Our salon is equipped with state-of-the-art grooming tools and products to ensure a safe and comfortable experience for your pet. Come visit Snip Doggy Dog and treat your beloved canine companion to a pampering session they deserve!
Photos of Snip Doggy Dog
237 Sound Beach Ave, Old Greenwich, CT 06870, United States
Opening hours of Snip Doggy Dog
Monday:
09:00 - 16:00
Tuesday:
09:00 - 16:00
Wednesday:
09:00 - 16:00
Thursday:
09:00 - 16:00
Friday:
09:00 - 16:00
Saturday:
09:00 - 16:00
Sunday:
Day off
Reviews of Snip Doggy Dog
"The reason their phone goes straight to voicemail when people call is because the new owners are never there!!! The new owners bought the shop but is never there so if customers have any concerns they cant address them!!! The only reason if or when they are there is to just sit and not do nothing. If they were smart they would hire someone just to sit in front and answer phones and book appointments so customers can actually talk to someone and will actually be in the system. If you ever see the back of the building its unsanitary! Im sorry but how do u know if your dog wont get anything like kennel cough or URI -upper respiratory infection? There are 2 great groomers who work there part time and they deserve better!!!"
"I brought my 10 mo. Australian Shepherd here for a grooming appointment and will never bring her back. The only pro: I appreciated that they were accommodating to my puppy who is nervous at the groomer, and especially hates the blow dryer so instead of forcing her under the dryer, they let her air dry. Cons: 1) Reservation system issues and poor customer service - I received a text confirming my appointment for a different date than what was in their system. So I showed up and the shop wasn't open. When I brought this to their attention over the phone, they didn't acknowledge any potential issues on their side. On the day of my eventual appointment, they were 10+ mins late and then told me I wasn't in their system. They eventually found my appointment. 2) Bad execution and attention-to-detail - I wrote down the services that I wanted and also spoke to Martha about it when I dropped off my dog. But when I picked up my dog, it was apparent they disregarded the conversation and my dog was left with quite simply, a hack job. I asked for a sanitary trim, paw and hind leg trim, and ear trim, and Martha and I specifically discussed not touching the rest of her body. However, they hacked away at her mane, face, and tail - which was not listed as part of the requested services. Her mane is short and very choppy, her face is lop-sided, and her tail has a huge gaping hole in it and what was previously a white tip is now a blunt end. They also missed some spots on her sanitary trim which I had to fix myself. 3) Poor communication - They were hard to reach. I ended up driving over there when I didn't hear from them for 3+ hours and couldn't reach them over the phone. I didn't learn about a different contact number until after I picked up my dog. I also reached out to Martha expressing my disappointment and she read my text, but never responded."
"This was my first experience with a groomer since we moved to Connecticut from Texas. The last groomer I took my goldendoodle to in Texas really messed him up, so I was very nervous about this place. And ended up very disappointed. They charged me CRAZY HIGH at $140. When they did a job that honestly I shouldn’t have paid more than $80 for. At first, I walked in and it smelled clean and looked nice! Good first impression. Then the woman said my dog wasn’t even on the schedule when they called ME this morning to confirm. I told her what I wanted and she really seemed to know what she was doing! So I trusted her and was willing to pay the high price if she did a good job. I came to pick up my dog and he looked okay at first. Then I looked at him closer AFTER I left…I should’ve demanded to only be charged $80 for his hack job. Everywhere he was matted she didn’t even attempt to get the mattes out she just shaved down to the skin. His head isn’t even. And his neck is the WORST. Parts of his hair are still matted and super choppy. Looked like they tightened his collar to hide where they messed him up BAD. So patchy and shaved down to the skin. I texted the woman demanding a refund for this terrible job. But regardless, we’re not coming back again. So disappointing because we heard good reviews from friends of our that take their goldendoodle here."
"I have always had a good experience especially when the English gentleman whom I believe is the owner is there. A previous review from a few months ago stated that they did not have posted hours, they have now have those and I have posted a picture of that."
"We recently brought our goldendoodle in to be groomed. He went in as a beautiful teddy bear looking golden doodle, and came out bleeding in various areas, shaven raw down to his skin. I had gone to pick him up, and the manager told me he needed another 30 minutes. We said ok, and called 30 minutes later to tell them we were on our way to pick him up, and crunched for time. They told me "sorry, it will be at least another 20 minutes". I told them i would take him "as is," and not to worry. They literally refused. It was bizarre. The manager told me she would drop him at our house instead. When i got home, there was blood all over my floor, and on my carpet. I found our dog bleeding from two toenails that had been cut below the quick. After 4 hours, he was still bleeding all over the floor. He was scraped and bleeding on his testicles. His face was shaven raw around his eyes and nose. Even his eyebrows had been shaven off. His "elbow" was red and raw. The groomer had called and said he was matted, and told us they had to shave him. He is a well cared for dog, who probably did have a few knots, given his hair type, but certainly he did not need to be shaved to the bone. Additionally, we had requested a teddy bear face. He has NO matts on his face. They shaved his entire face raw. The next day i went into the store to ask what had happened, and to show them the photos of the dog. The manager told me "that didn't happen here". LOL! She told me she would have seen the blood, and then proceeded to tell me how she had carried my dog the 1 mile to my house wrapped in a towel, and the towel had had no blood on it. BIZARRE. She offered to drop him at my house when she wouldn't let me take him home when i needed to, and then she WALKED him back to my house, carrying him, a mile a way, wrapped in a towel. CLEARLY because he was covered in blood. Below you can see the photos of him before and after. There was an amazing groomer named Chantal, who used to work here. Apparently she has quit. I would not recommend this place, or i would at the very least not leave the premises when my dog was under their care."
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