Petscentrix Grooming & Supplies Inc

"So disappointed in the events that went down today! We had a 12 pm appt. We were running a few minutes behind and then got caught on construction traffic on 59. I tried to call, but as always, Petscentrix NEVER answers the phone. Instead , just before 12:30, we were pulling into the lot and was told that they can’t see us because we were too late. I explained the situation and they said “you should have called! “. Really?!?! I did. You didn’t answer. Now they said they were too busy and it would make them too late, so we can’t come in. First off, if you were running late, my dog would have been locked in a cage in the back all that time anyway. Secondly, a little flexibility with time and holiday traffic would have gone a long way. Now all you did was lose customers and all the many recommendations I usually give you."

"They trim my cats nails. I don't know how because my cats would tear me to shreds if I tried... but my cats don't mind going there at all. They are magical!"

"Unprofessional and complete waste of time. Hi, sharing this review in case you’re looking for a new place to take your loved one (pup) - don’t bother coming here. When I first called to make the appointment the young lady was kind and accommodating and we discussed in detail the services I would like for my pup. Very simple - bath, trim, cut nails and brushing of the teeth. My appointment was set for 2:30. They called me around noon to ask if I could arrive at 1pm and I accommodated their schedule. The drive is 20 minutes each way for me. When I arrived the woman at the counter was extremely rude and hasty. Speaking to me with a mouth full of food. She didn’t greet me and asked for my information by pointing at my dog (6lb Maltese) asking “who’s this one?”. When I gave her my pups name and confirmed my initial reservation was at 2:30 and I was called to arrive at 1pm she said “okay bath” and I confirmed the services that I agreed upon - while speaking she proceeded to interrupt me and was very rude. If there was some sort of misunderstanding between myself and the woman who made the reservation (which happens - we are all humans) - there are ways of clarifying without being rude. I don’t know if this is how this location conducts business. But it is truly unprofessional and ugly for lack of a better word. I’m happy I didn’t leave my dog there. Groomers need to understand - we are leaving our beloved dog in your hands, in your care! - how you present yourself is key! This woman gave this business a very poor image and name and I will be sure to express this experience with my community chat to prevent anyone else this complete waste of time. They’re providing a service - we are the paying customer. Kindness and respect goes a long way. Not to mention they’ve wasted 40 minutes of my time and now my dog isn’t even groomed. Don’t bother coming here. I drove 20 minutes to be spoken to disrespectfully by someone with a mouth full of food."

"My 1 year old schnauzer was completely sabotaged by the groomer she had a long beautiful beard and long hair and when I picked her up she was unrecognizable. Seemed like they just grabbed the clippers and chopped away. Her hair is uneven in many places and she claims that the dog was not cooperating. Her hair was matted in places but no attempt to make her look presentable was made they just did whatever they wanted with her haircut. When I took the dog home my wife and daughters started crying when they saw her. Lady with short hair came out and said that they worked very hard on her hair cut but i beg to differ. I could have did a better job at home myself. Highly disappointed save yourself the money and go to another groomer!"