Superior Equipment & Supplies 1403 Meriden-Waterbury Turnpike, Southington, CT 06479

"One of the "worst" customer experiences I had and will never go there ever! They are very clever that they will charge you $50 for diagnosis and will "politcally" say it will take "atleast" two weeks to have a look at it - Be very careful how they word it....After repeated calls and personally going there and after 3 weeks they say the motor needs to be replaced and it will cost me $$$$! To start with my lawn mower was in "perfect" working condition and all I need was carb clearning because it surges sometimes. I finally got fedup and ended up bringing back my mower. I never trust them. Customer beware!!!!"

"Had an abysmal experience here. Completely dishonest about the repairs done and the length of time, story changed multiple times, and my rebuttals were conveniently ignored and sidestepped. I was charged fees that were not disclosed before hand, and that other locations do not charge, unless applicable to the service. Appears to be the "sketchy garage" of power tool repair. My EGO snowblower had a stuck right auger which turned out to be a single rock stuck between the auger and scoop (I did not see the black rock against the black scoop before bringing it in, but a repair man noticed it and popped it out right in front of me when I dropped it off). The rock bent one part of the auger and needed to be bent back. I could have done this myself but I've already paid the initial diagnostic fee, so I left it when the repair guy said, 'at least this won't cost you a lot since it won't be under warranty'. I figured my $50 fee was going to cover my oversight, and the 48 seconds to clamp a wrench/bend the auger an inch and put in my new shear pin which I had with the snowblower. When I picked it up I was charged for 2 new shear pins, which I didn't really mind because I'll use them at some point, but it felt a little dishonest as I had a shear pin already in the top cover, clearly visible. I disputed a $7 environmental fee and $9.95 shop supplies fee since there was no supplies used, and no hazardous material disposed of. The story behind these fees changed throughout our discussions, but apparently this is charged to everyone, regardless of the repair. Funny how the guy at the repair desk who takes payment also didn't understand why the environmental fee was included. And seeing as this was the third EGO snowblower brought in in 2 days (they told me when I dropped it off) it seems unrealistic that he wouldn't have seen this charge on every single repair item. Regardless, these fees should be disclosed before hand, especially when neither pertains to my repair. Surprised I wasn't charged an electricity fee, or oxygen fee for breathing on the property. I understand that some places charge these fees, but it still seems mighty excessive to charge a $9.95 supplies fee to a $90 bill that used no supplies. I had no issue at the time of the call with the labor charge itself of $75 as I figured it was a flat fee. It was only until them trying to justify the other fees that my labor charge was described to me as how they were doing me a favor by only charging 'a $75 labor charge because we don't normally charge under an hour labor, which is $100 per hour, and not only that but it also took more than an hour to fix'. I ask "this took over an hour?" I'm told they had to take the whole thing apart, reassemble it, remove all jammed rocks and bend the auger. When I tell the person it was actually one rock, removed in front of me at drop off, so all they did was bend the auger (and put a new shear pin in), not disassemble or reassemble anything, the story changed to "yeah that's why it was only $75 because it was such a small thing, trying to save you money when it should have been $125, but since it wasn't a warranty repair that's what he did, to, you know, make it cheaper for you". Toward the end of the end of the call, he informed me they're not even an authorized EGO repair center yet and that their paper work hasn't been approved yet. I'm awaiting a supervisor's call back from EGO pertaining to this. Run, don't walk, to a different business unless you like having your money fleeced from you. As a small business owner myself, I'm all for places making money, but I hate being lied to and taken advantage of. I will happily drive further to Ace Hardware next time I need a repair."

"Rente a rock hound, picked it up at 7 am. It was ready. Around 1pm it blew an O ring. We called. I walked across the street to do something was gone a total 10 mins. When I walked back, the service guy was already cleaning up. That's fast. Thank you guys"

"If you need fantastic service and construction or survey grade equipment, go here! I bought tape measures, a survey rod, and a few other odds and ends for my land surveying job and thought the service was fantastic!!! They even removed an old survey rod tip off of my survey rod free of charge threw on some anti sweeze and did it overnight! I will definitely come back for the exceptional service. Prices were market average for a one stop shop. Maybe a little mark up but it was definitely worth it. I would put 6 stars if I could."

"Excellent service and knowledge from this dealer, Travis assisted me in finding the right stihl blower for my needs. Honesty and customer service was an A plus, I highly recommend this dealer and will be back for all my needs."