Lowe's Home Improvement

"Watched the head cashier kick a person out who just purchased a hot water tank. I came up next made a return and the other item I didn't have my receipt the employee helping me was rude. She told me this store doesn't do any returns "strict no returns without a reciept" I asked for a manager. Andrea I belive was her name she was rude. I pointed to the sign she said no returns. I asked for her district managers name. She said she did not know who the district was. then asked I asked for corporerate's phone number she said she didn't know I asked again and she barked at the head cashier to get it and walk away. No Empathy, no apologies nothings. She has no place in customer service. The head cashier was just as rude zero ownership zero eye contact and zero professionalism."

"Absolutely worse service - ordered a dishwasher 4 weeks ago and was given delivery/installation date which came and went with no contact or update. After contacting store, was given new date (a month later), called to confirm status and store now says dishwasher still hasn't arrived and cannot be scheduled until it comes in. Absolutely terrible service provided by incompetent staff."

"Terrible experience at the store. The management does not communicate and does not follow up to make things right. The manager George is incredibly unprofessional and just does not do his job? So confused on how there can be no communication when you are delivered an appliance and the delivery people say “we’re not even taking this off the truck for you, it’s broken.” Then no follow up with Lowe’s to acknowledge the appliance not delivered or to get another appliance. I had to follow up multiple times and they kept telling me something different and changing the days it would come, stating other peoples original deliver was “priority.” George finally told us we could come to the store to get it and he would put our name on the appliance that we already paid for! Nope! No communication to the store, no note that it was ours. They tried to make us pay for it again! Terrible. And the second appliance is also broken. Terrible experience at the store. We even got “these are your final days for warranty”_ when we didn’t even have the appliance. Bloomfield Lowe’s did not communicate this to anyone. Customer service stated that they also noticed Bloomfield Lowe’s did not make any notes or updates in the system. A mess- stay away! To follow up. The second appliance was over heating and causing sparks. When contacting customer support again they said they would put a notice to the store. I specifically asked to speak to management in customer service but they said I had to wait for the stores response. I called Maytag for support. When providing the appliance serial number Maytag informed me my new dryer was actually a floor model from last year and was no longer under warranty!!! So the entire time multiple managers were lying to us that the new dryer was ordered. George lied to us that it had come in. SO I HAVE AN OLD APPLIANCE THAT COULD HAVE STARTED A FIRE WITH MY FAMILY IN THE HOME! Nothing has made right yet and I’m here with a potentially danger, old appliance and no contact from Lowe’s."

"Profiling black customer as always. I'm Black Lowe's Pro shopper. Spend thousands for work and personal use. I have a staffer literally next to me in aisle 4 as I spent 30 minutes deciding on door handles. So I was curious if it was just me being paranoid. Left aisle, and theyeft too. Nope, not paranoid. 30 minutes she's still standing next to me twiddling her thumbs. Gonna go for a record 60 minutes see if they will keep following me. Update....yes they're still at it."

"I just went into Lowe’s and they literally tried to rip me off. They had a faucet on sale for 32.17. When I attempted to purchase the faucet , magically the price was $129. I spoke to the woman at the check out line and she had to get the department manager. His name was Jeremy and supposedly was the “plumbing manager”. I show Jeremy what the item was marked for and his resolution was to give me a 10 percent discount. My response is that I am a veteran so I already get a 10% discount. He responds with giving me a 15% discount for my “inconvenience”. His resolution was I should pay $109 for an item marked $32.19. I told him you aren’t doing me a favor by charging me $109 for an item marked $32.19. Obviously I didn’t take that offer and I didn’t get the faucet. The sign got immediately taken down. Companies should be acting in good faith. Jeremy did not act in good faith. I know Jeremy lacks integrity but I don’t know if that is just him or if he is embodying the core values of that store. Regardless, Lowes needs to do better and Jeremy needs to do better. Companies should not have leaders that don’t have integrity. This situations should have been handled a lot better than it was. Lastly this this incident took place on Veterans Day, I want to thank all the men and women who served in the military."