New Travel 1 Pepsi Way, Katonah, NY 10536

"ITA Negative experience. We purchased tickets and reserved seats, but when we got on our flight, they told us that they had changed "plane" and assigned seats at random (one of which was alone, 3 rows behind the others). With a 1 year old girl, even though we brought the special seat, we had to leave that seat empty and hold the little girl in our arms. Money lost both for the seat booked, but also for the ticket itself. No help from the agency, which simply gave us an email address to contact and from which we received no response. ENG Negative experiences. We bought tickets and reserved seats, but when we boarded our flight, they informed us that they changed the 'plane' and randomly assigned seats (one of which was alone, 3 rows behind the others). With a 1-year-old child, even though we brought the appropriate child seat, we had to leave that seat empty and hold the child on our leap. We lost money both for the reserved seat and for the ticket itself. No help from the agency, which simply provided us with an email address to contact, but we have not received any response"

"Not very helpful!"