Floor & Decor
116 Federal Road, Danbury, Connecticut 06811
About the Floor & Decor
Floor & Decor is a premier home goods store located at 116 Federal Road in Danbury, Connecticut. Offering a wide selection of high-quality flooring options, including hardwood, tile, laminate, and stone, as well as a variety of decorative accents to enhance any living space. With a focus on providing exceptional customer service and affordable prices, Floor & Decor is the perfect one-stop shop for all your home improvement needs. Whether you're looking to update your kitchen, bathroom, or any other room in your home, you'll find everything you need at Floor & Decor. Visit us today and let our knowledgeable staff help you create the home of your dreams.
Photos of Floor & Decor
116 Federal Rd, Danbury, CT 06811, United States
Opening hours of Floor & Decor
Monday:
07:00 - 19:00
Tuesday:
07:00 - 19:00
Wednesday:
07:00 - 19:00
Thursday:
07:00 - 19:00
Friday:
07:00 - 19:00
Saturday:
08:00 - 19:00
Sunday:
10:00 - 18:00
Reviews of Floor & Decor
"I should have been a smarter shopper and did more research before spending over $80k on flooring and tiles at the Danbury Store of Floor and Decor. After an upsetting experience at the store, I learned that Trustpilot rates the company at 2.5 out of 5, with 59% negative reviews. The Better Business Bureau rates it at 1.15 out of 5, and Yelp gives it a 2.7. Unfortunately, I had to learn firsthand that the company doesn’t take responsibility for returns and the quality of its products. They say you have 90 days to return items (including open box), but when I tried to return $1,200 worth of unused tiles within that time, they wouldn’t let me. This man—who wasn’t even a manager—interrupted the cashier after she had already processed the return. He stepped up to us as we were leaving--almost as if he was targeting us—and said the boxes looked “dirty”, which made them “unsellable.” This was a strange and confusing claim considering the tiles were still in their original box, unopened and unused. I recorded a good part of this interaction because it was so bizarre. It was obvious to us (and the cashier) that this man had no grounds for his argument and appeared intent on denying returns based on customer profiling or some other factor. What I have since learned (they don’t state this anywhere in the store, and they don’t tell you either) is that they hire a 3rd party in California to make decisions about product returns. Their sole goal is to limit the amount of merchandise customers can bring back, with or without a receipt. This should be disclosed upfront so potential customers can choose if they want to deal with a local store run by locals or a faceless software company in Irvine CA owned by a hedge fund with obvious self-interest goals. Needless to say, they have lost my business forever."
"Sonia Lopes, senior designer was fantastic.. she was able to find a solution to my complicated project despite visually poor photos.. even though she was busy, she was patient and afforded me as much as I needed.. she was also honest and sincere in her desire to help me. Wait for her, she is worth it!!!"
"We were helped in our selection of bathroom tiles by senior designer Sonja Lopes. She also helped us decide on some vinyl flooring (which we ended up cancelling due to budgetary constraints). Sonja was extremely patient and knowledgeable. We asked her to be honest about design choices and she respectfully let us know when something was dated or a bad choice for other reasons. Since this will be a DIY project, we also needed some guidance on the install process and if Sonja was unable to answer questions she found someone who could. There is a huge selection of material to choose from and it can be overwhelming so we were grateful to have help."
"I have been to Floor & Decor at least 5 times in the last few months. Christian was amazing. He helped me find the right tile, pointed me in the right direction, and helped me move very heavy tiles around the entire store. I can’t recommend this store or Christian enough!"
"I can’t say enough about Sonia at Floor and Decor in Danbury. She patiently helped me with my master bathroom renovation. She was extremely knowledgeable and great with coordinating every aspect of my design project. This is the final reveal of my bathroom with designer Sonia Lopez. I’m in love with everything! Thank you so much Sonia!!"
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