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Face To Nails Etc... A Day Spa
600 Springfield Street, Chicopee, Massachusetts, United States
About the Face To Nails Etc... A Day Spa
Face To Nails Etc... A Day Spa is a luxurious retreat located at 600 Springfield Street in Chicopee, Massachusetts. Our spa offers a wide range of services to pamper and rejuvenate both your face and nails. From relaxing facials and massages to expert nail care and treatments, our skilled professionals are dedicated to providing you with the ultimate spa experience. Step into our tranquil oasis and let us help you unwind and enhance your natural beauty. Come visit us at Face To Nails Etc... A Day Spa for a day of relaxation and indulgence.
Photos of Face To Nails Etc... A Day Spa
600 Springfield St, Chicopee, MA 01013, United States
Opening hours of Face To Nails Etc... A Day Spa
Monday:
Day off
Tuesday:
09:30 - 20:00
Wednesday:
09:30 - 20:00
Thursday:
09:30 - 20:00
Friday:
08:30 - 17:00
Saturday:
08:30 - 17:00
Sunday:
Day off
Reviews of Face To Nails Etc... A Day Spa
"Everyone at face to nails is very friendly. The staff is experienced and accommodating. When I finished I found other customers had boxed my car in by parking in a row that wasn't for parking. The owner came outside and helped me navigate out of the space. That was very kind of him to help me to try and not have to disturb customers getting a service. They also offer gift certificates special multiple times a year. They make great gifts and also help me save money on my own services. Love going here."
"A great spa experience run by two of the nicest and most hospitable people I've ever had the pleasure to meet. They always remember things about their customers and make you feel at home the minute you walk in"
"I had a wonderful facial with Emily to start my pre-vacation spa time. Then another employee brought me to a pedicure chair for the next service. Sullen and disorganized are my two adjectives of choice. (She did both pedicure and gel manicure as well as my wash and blow dry) She had to go fetch equipment/supplies 4 different times during the pedicure. (Who doesn’t prep their station before bringing a client over?!) Towels! She had no towels! She not only filed my toe nails but also the skin on my toes! Her technique was terrible and I kept flinching and she would say “sorry” and then do it again. She didn’t rinse the “scrub” off before moisturizing and as she used various tools (clippers, nippers and filed) she threw them back onto the pedicure cabinet. Nothing relaxing about this session at all. Lighting was poor and and she hadn’t offered me color choices so I assumed they were on a mobile cart. Nope. I said well, pick me out a pink, a mauve sort of pink. I now have brown polish on my badly trimmed toes. And the gel manicure? I acknowledge that my nails were stumpy and short from working with caustic chemicals the last few weeks but that doesn’t excuse the unprofessional manicure I received. Frankly, there was little to file so she filed my fingertips! Messy, gel all over the skin at my nail beds and they started peeling from the bottom to the tips within 36 hours. I am now 6 days out and have no gels left. So, let’s talk about the guy at the desk. Maybe Jim? The entire time I was waiting for my sessions to start, he was confabbing personal business (“Nah, I’ll wait until next week to pay my credit card bills … yeah, I’m stuck at the spa all day”) on the phone. I had called a couple months ago and asked him about using gift certificates (I had 2 100.00 certificates and 2 20.00 certificates) that I had been given pre-pandemic that were expired and he said of course I can use them. I went to pay for my daughter and myself and Jim said he wouldn’t accept the 2 20.00 gift certificates because they were a promo.and they were expired. I said “they’re all expired and you told me over the phone that you would accept them”. He showed me the expiration date on them as if that made a difference. There was literally not a single thing on those two certificates indication that the expiration date was any different than the two higher value certificates. He refused to honor them. He just repeated “they were a promo” I said they were a gift to me for 240.00 total. He didn’t care, nor did he apologize. Just said no, I’m not going to accept them. In addition, he didn’t give me a total amount due, just took my other certificates and started making notes on his little yellow pad. I had to ask how much our Spa time came to. (400+) He appeared to have quite the difficulty figuring it out. Why we weren’t totaled up already is beyond me. As a former Spa professional myself; I was appalled at the poor customer service and professionalism. There is much more I could say (malfunctioning equipment anyone???) but I’ve already written a tomb that I’m sure won’t be published."
"Update Con's: skip the manicure & pedicure minus -1*Absolutely overpriced and exceptionally bad tech skills for manicures and pedicures. Gel manicure chipped in 7 days; better off anywhere else where they last closer to 3 weeks. CONs: the website no longer offers a clear overview of the services; however, the prices listed are not what you pay when you get there. Small variable but most of us still expect transparency. Confirm at the time of your appointment and then assert the quote. 5*Tami's Signature Facial - 90 minutes & the *Body treatment the Aromatic Salt Infusion - 60 minutes will leave you revived after lulling you into the ultimate relaxation. You'll be disappointed if you try something similar somewhere else after coming here. Tami is outstanding you'll be wowed."
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