Mayuri Indian Cuisine 30 Lyman Street, Westborough, MA 01581

"In general, I do not write restaurant reviews, but I believe this restaurant definitely deserves my attention. I have given this restaurant a few chances in the past in order to see if the food and the customer service will improve over time. When I am in a restaurant, I usually just talk to one of the waiters about how terrible and pathetic their customer service is. It is always said that they will get better in the future. When you first walk into the building, no one greets you or even acknowledges you as you enter. In reality, even though you can stand at the door for five to 10 minutes, they do such a great job of not acknowledging your presence that they will even keep you standing there until you finally give up and ask if a table is available for you. Upon finally being seated in the restaurant and as you start to observe the environment, you notice the waiters are wearing dirty jeans and mismatched shirts that look nasty and dirty. You can never tell if the person you are speaking to is a maintenance worker or a waiter. Finally after waiting for fifteen minutes, some random person who does not even bother to introduce himself/herself gives you a nasty nasty-looking bottle of lukewarm water and glasses that do not have ice in them, after which you have waited for fifteen minutes. There is no one who comes back to your table to get your order unless you specifically ask them to do so. Once again I wanted to see how long they would take before they came to my table to ask if we were ready to order. After waiting half an hour, I finally gave up and raised my hand to get someone's attention to take my order after asking for half an hour. After the waiter/maintenance guy took our order, he didn't even thank us nor did he give us an indication as to when our food would be ready. In twenty-five minutes from the time we ordered our snacks, we received them. Again, no one even asks us if there is anything else we need. In another half hour, our food was delivered to the table and placed on the table for us to eat. In fact, the food was so average that it didn't even give us the impression that we were actually dining out at an Indian restaurant. It wasn't even that good that we wanted to take it home because it was so average. As a result, we did not really just get the kind of food that we were looking for, but we did not really enjoy it at all... 15 minutes later, we place an order for dessert, and it took another 15 minutes for it to arrive at the table as well. I also found the dessert to be below average to the point where we didn't even get to finish two spoons of it. When I called someone to give us the check, he said he would be right back, but instead of coming, he just went to the table and started watching his phone and one of the tables in the lobby as well. Despite the fact that we waited for about 20 minutes watching what he was doing, he seemed to have forgotten that we asked for a check. I am not sure why this happened, but we had to raise our hand again just to get some attention at the table and then we had to ask him again. Eventually, he came over to the table and gave us the bill and asked if we could have our check. I really don't think I should even tip them for customer service like this, but it is funny that they actually expect a 20% tip from us, which is given to the employees who are actually responsible for giving good customer service in the first place. In any case, this is not a great place to go out for food when you are looking to dine out. There is no way I could recommend this restaurant to anybody who wants to go out on Friday night or want to have a great time with their family when they go out to eat due to the fact that the customer service is the number one worst service I have ever seen, so I would definitely not recommend it to anyone."

"The food here is pretty good but it very disappointing that they no longer have a buffet. The service here is pretty bad and staff are inattentive so it was nice to be able to go up and get your own food. I also like to try different things and the buffet was good for that. This place was one of our weekly go to spots for lunch with fellow workers but now we only go here every few months or so. I understand if the buffet was closed for covid previously but we are in 2024 now people! Reopen the buffet already!!!"

"We went to Mayuri Indian Cuisine to have a dosa. The dosas were okay, but the Sam bar was latterly two spoons in a small bowl. I asked for more sambar twice and they totally ignored it. And never brought it and when I told the waitress I didn’t give them the tip because they didn’t bring sambar to me. They could ask for more money for more sambar. She said it’s okay, we were busy. Wow! This is how they treat their customers. Look at the picture how much sambar is served with a dosa. I will give 2 starts for dosa and 1 for service."

"We have catered a couple of times from Mayuri for large gathering for party sizes of 40 and 150. For both the occasions our guests loved the food. And my family really liked working with the owner, it had always been smooth business interactions and he was very considerate about our food preferences and customization. We look forward to working with him and his team again in future."

"The menu offered a good variety of dishes, and which was delicious and satisfying. The service was friendly and efficient, adding to the overall positive experience. I’d recommend Mayuri for an enjoyable dining."