Extended Stay America - Long Island - Bethpage

"So, I want to preface by saying I don't expect a lot when staying at hotels when traveling for work. As long as I can feel decently safe, the room is mostly clean, and it's realistically quiet then all is good for me. I'm not a fussy or high expectations person. PROS: -the staff I interacted with seemed relatively friendly. -felt decently safe. NEUTRAL: On the website they boast about a fully equipped kitchen. The kitchen comes 100% bare, you have to put in a request to get kitchen supplies at the front desk which is fine, just a clearer explanation would have been nice. (We got in VERY late and could not cook any of our food.) -Laundry is $3 per load (so at least $6 to do a medium load +more if you don't have your own detergent) It's okayish, but on the website they kinda suggest it doesn't cost extra, which is a little dishonest. -the quite/loud ratio kind of varied a lot, sometimes it was great, peaceful and quiet. Other times people would be hanging out in the hallways being very rowdy. Often you could hear arguing in the halls or other rooms. A few different times kids were running wild down the halls unattended. Security didn't seem to do much about any of it, so I guess your mileage will vary. -There is no communal lobby hang-out area, no sit-in breakfast area, and no designated communal working area....you have your room and that's it. This is a heads-up if you are traveling with coworkers; you won't have a "second space" to get away to. THE CONS: So, the nitty gritty....It was a very uncomfortable experience, I have never been so disgusted at a hotel before. -MASSIVE amounts of hair on the bed sheets, actual clumps. -Lots and lots of hair on both sets of towels we used during our stay. (So like, 8 towels, 8 washcloths, 8 hand rags) all had hair, and even worse, DIFFERENT TYPES OF HAIR. Gods, the first time I dried off and looked down and saw all the hair, I did one of those little silent screams. I thought it was a fluke but every towel was like that. That tells me they don't clean or wipe out the washer between washings. -The kitchenette has no ventilation vents (or at least in the room I was in it did not have one) So there was a super rank rancid food smell in the kitchen area that would not dissipate. Guys, I have a poor sense of smell and covid made it even worse, but the overpowering smell was gag-inducing! -the kitchen counter, the kitchen cabinets, and the fridge all felt tacky and sticky in a way that made it seem like it they hadn't been thoroughly cleaned. -The only thing that actually seemed clean was the kitchen sink itself, which had a terrible dripping sound that you could not turn off, definitely was annoying to try to sleep with that going. -The floor was gritty with dirt. Actually made the mistake of walking to the bathroom without socks at one point, my feet got black dirt stains. -Lots and lots of crumbs around bed/nightstand/bedside desk. -Tub was dirty/hairy and not wiped out -the TV was glitching out really bad, most of the time it would be stuck in 'mini view' I'll try to include a picture of what I mean. -Crumbs/trash in main hallways that stayed for days at a time. -Hallways have the same putrid smell that is in the room. I really can't stress enough how vile it smells at this location. And saved the worst for last: -A DEAD BUG was found in our bed!! All of these things considered, the stay was way way overpriced considering the poor quality that we got."

"I have and will always tell people this is a great place to come and stay at. I want to said the staff at Extended Stay America in Bethpage is amazing. The overall comfort I feel here is because of the staff. The manager Ms. Monique has put together a great team that cares about the clients. Ms. Monique works with you, solve problems a make sure you are comfortably. I commend all of them the assistant manager Jennifer is great, front desk staff Mark, Brandon, Saeed, to the maintenance and housekeepers are exceptional people that has put my mind at ease while staying here. I can say the reviews do not do this hotel justice, because it is great at this hotel and the staff are amazing. The staff and Ms. Monique has been the best in my transition at this time, this is not a hotel in my eyes. This is my studio apartment and the staff have made it a great home to come back to everyday. It is funny because I was just about to contact corporate and checking my email, I see this review questionnaire. I am happy/thrilled to be at this the Bethpage location. To be truly honest the staff and hotel is a great place."

"It was as if I was staying in a homeless shelter. When I got to my room, there was hair in the shower, the curtains were dirty, the screen was ripped, the fridge was rusted (or just dirty) the kitchen was something out of 1980, the phone didn't work and I was afraid to take my shoes off in the room for fear they would end up black with dirt. The smells in the hallway were horrible. I will never stay with you again."

"Zero stars if I could. This is one of the most disgusting hotels I’ve ever stayed in. There’s permanent residents, and obvious drug use and exchange. Avoid this place at all costs. The hallways smelled like cigar and cigarette smoke. Our room smelled like it had been flooded. The rug felt wet. The stairwells smelled like piss. You pay so much to stay here and it’s horrific. No value for your money."

"Some of the guests are permanent residents. On the morning I needed to check out I couldn’t find carts to carry my luggage. The carts were in the lobby and the wheels were off of one of them. Staff kept carts from us when we needed to check out. Every time I walked past the front desk no one was ever there. My room was dirty. I used Clorox wipes to mop the floors and the wipes came up black from the dirt. I ended up cleaning the room myself. I needed to extend my stay and they were not able to accommodate us."