Chipotle Mexican Grill

"if a customer is paying for extra chicken they should receive it. i was given less than one serving and charged for double. do better."

"90% of the time when I order pickup from this location through the app, my order is incorrect. Either several ingredients are missing or I’m given the wrong order altogether. Tonight I ordered a burrito and was given a bowl and chips. Last time my bowl was missing like half the things I selected. You can get a free order credit when you report the issue in the app but I’d prefer to just get the right stuff on the first try please."

"This chipotle restaurant has been a location I've been to many times throughout the years. A great place to eat since I just wanted some simple food such as a bowl with chicken, beans, rice, cheese etc. Simplicity is what is amazing about this food, simple good food. The burrito bowls are good and the regular bowls as well. I do have to say, the employees are nice people but some employees serve far too little. I'll be coming to this location starving and at times, be served like a very small portion amounts of food and then have to pay around $12-15 for the food I ordered. It's at times very disappointing because charging that amount for such a small amount of food can be easily spent elsewhere for the same amount of the money and get way more food. Some of the time though, you get a great employee who serves customers, a very good amount of food portions. Another tip is, NEVER ORDER ONLINE. Whenever you order online, they treat your order like it's a kids menu order. You will get half of what you normally get in person. This is something that Chipotle must fix and talk about with their employees because serving the amounts I've seen when I've ordered online is INSULTING. Now onto the location itself. The chairs and tables are usually clean. Floors are fine and the drinks/napkins/hot sauce station, is fine as well. I do have to say that the bathroom at times is dirty but usually fine. (A bit disgusting what I am about to say), but once I found a disgusting amount of human defecation(poop), on the floor, I immediately walked out out of disgust. Now I have to mention some specific instances about the employees/food. Once I was coming in a day with lots of people and there was barely any carne asada and when I saw how much I was served it was literally like 5 pieces, LITERALLY 5 little pieces, and then I asked for chicken because that amount of carne asada was almost less than the small sauce containers they give you. Then when I checked out, they charged me double meat???? How can you do that when you served me 5 little pieces of carne asada then serve me a regular portion of chicken which was what I should've been served with the carne asada. Also got to add, the sour cream, I don't know if it's just a me thing, but at times it feels very weird, it's usually a hit or miss in my opinion but usually a hit. At times I feel like the sour cream they serve is expired... I don't think it is, but I know there is something up with the sour cream. Another thing is the chips, I got to say this is a 50 50 chance every time I get the chips, because it's either VERY STALE, or just fine. Sometimes when I get the chips, it's LITERALLY HARD AS A ROCK, and when I bite into others it feels rubbery, like I literally have to bite on it hard, hold on it and pull away the chip, almost like bubble gum at times from my experience. There should definitely be something done about this, this is not a rare thing but I'd have to say something that is common. Kids menu items are usually solid, I've ordered only twice. One small taco kids menu item and the quesadilla kids menu, the kids quesadilla order is a steal. I believe it's around only $6 and you get 2 sides and a quesadilla which at times is around the same portion as you get from a regular chipotle bowl. Another thing is hours, this is just a preference, if possible, close at 11:30 during December. I would also like to say, barbacoa is great, however at times, at times it feels a bit weird, I can't really describe it, however this is rare, 90% of the time it's fantastic. Now that I have finished with my critiques and suggestions for improvement, I have to move on to mentioning the great things about this location. The manager and employees here are very good nice people. They're respectful people who are quick, always greet customers and they are employees who should all receive a raise or bonus. I've been a customer at this location for years now and will continue coming to this location, a great location to come to eat with friends and family. Merry Christmas!!!"

"This particular Chipotle restaurant has experience (what appears) to be a complete turnover in staff. The people serving on the frontlines are Spanish speaking (1st) and hardly speak English. Being bilingual, this did not present a problem for me. However, it was causing some small delays and confusion for people ahead of me in line who couldn’t seem to clearly communicate their order details. (Maybe this makes it more authentic?). Other than that, no complaints. The food is always pretty consistent and portion size has never been a complaint. In fact, sometimes they pack so much food into the tortilla, that they can barely wrap it to close the burrito!!"

"First time there so the servers were very helpful and friendly. The 3 Tacos were delicious- over stuffed with plenty of rice, beans, steak/shredded beef & shredded pork. Tomatoes, peppers, lettuce and an ample portion of well blended GUACAMOLE!!!! Fantastic tasty and filling meal... and not expensive. Highly recommended."