Subway 100 Hawley Lane, Trumbull, CT 06611

"They have ordered online twice now and I notice it’s a thing they do…. They like to leave out items that cost extra but still charge you for them. They won’t give a refund after or give you the proper item. Instead they suggest you come back and order again so they can fix it next time. This is unacceptable. If you order double meat, or avocado, or bacon, anything extra, they will leave it out and still charge you for it. When you call them they will say oh we are sorry, we are not out of that item we must have just missed putting it in. You cannot get a refund but next time you come in make sure to tell us so we can give you the item next time. So if I order online you leave out stuff I already paid for, refuse me a refund, and say “next time don’t order online just come in and ask for the items you were missing this time and it will be added to the next sandwich”????"

"Walked in and immediately got a dirty look by the woman with headphones on while working. The young man paid NO attention and continued to change garbage bags. Both looked annoyed I was even in there and NOT ONCE acknowledged me"

"Abraham was about as kind as you can find. Was passionate about the menu and explaining to me different types of meats. Got to know he used to also work at a deli, where I assume he grew this passion. Great employee, made the process enjoyable."

"Placed an online order, came in when the app said it was ready and waited in a line of 5 people just for him to tell me he got the order 5 minutes ago. He did not, the receipt was sitting there on the counter the whole time. When I asked him if he could do it next he told me the people behind me in line came in before me. I told him I was waiting in line and they obviously came in after me? I stepped aside as he took the other 5 people who were behind me. Honestly unprofessional and poorly handled. Never coming back."

"I like Subway's sandwiches but I have to rate my experience here as the worst I have had. The food was still great but first of all they wouldn't take coupons which was disappointing. I suggested that they could begin accepting coupons in the future and asked the employee that was getting my food if she would pass that suggestion on to the owner. No acknowledgement. Before leaving my wife and I needed a restroom. While I waited on her I proceeded to snap a few photos for this review. Immediately all three employees exploded simultaneously commanding me to " put my phone down", "stop photographing" etc. I made an attempt to explain that the purpose of the photos was only for my review but I was adamantly interrupted with such a tirade of angry words and hateful glares that I was actually afraid they would physically assault me and disable my phone. I quickly assured them that I would desist, (Little good it did to calm them) and retreated back to the bathroom door to await my wife's exit. One irate employee followed me, photographing me with her phone. Frustrating and embarrassing but at least not harmful. Meanwhile a friend who was with us went up to the register to request a few napkins but was completely ignored until after the second attempt when a handful was shoved at her without the employee ever responding, making eye contact, or acknowledging her. As soon as my wife exited the restroom we left the store. ( I found another restroom at a nearby business.) The report from the restroom was negative as well. It was extremely dirty and the paper towels were non-existent. I try to be positive with my reviews but I'm also honest. I definitely DO NOT recommend this place in it's current condition. I would be willing to try it again after improvements. (The sign on the storefront boasts: "We're making big changes!" The reason for only one photo of the storefront is out of respect for the enraged employees. Otherwise I would post pictures of the interior as well. Message to the owner if you read this: I kindly suggest you begin accepting coupons and do something to improve the attitude of the employees. With the kind of service they provided me the business will definitely suffer. The bathroom could use a cleaning as well. Thanks and good luck to your "big changes"!"