Chipotle Mexican Grill

"My husband went in at 2:30 to grab lunch for himself and me. Lady working the counter had repeatedly messed up orders before. Last time, he asked for 2 bowls and only had 1 made after clarifying he was trying to purchase 2 bowls. This time, he asked for plain white rice (which I’ve received before) but was given cilantro lime rice for both. He clarified this 3 times but did not receive want he ordered. His wife doesn’t like cilantro and now he has wasted money on food she will not eat. We understand language barriers can happen, but this is a repeat issue. Something should be done because this is not okay."

"Workers are very nice but this is the smallest burrito I’ve ever received in the 15 years I’ve been eating at Chipotle. Management- train your workers at the level we all expect from Chipotle. Keep the workers, fire the management. Absolutely ridiculous for $13. I’ll never come back to this location."

"I don’t think they have ever gotten a single one of my orders correct. They just forego ingredients as they please. Also they never close the lids on anything properly. I will never forget the time I ended up with a queso-covered house. Came to update this a year later saying that it is still a hit or miss. Today I received my bowl and there was what appeared to be either a beard hair or a “private area” hair. Either way, ew! I am horrified. Y’all are nasty."

"Edit: I see no one acknowledged what I wrote, which is OK. Another issue I want to bring to the table is that I loved this company for their efforts in conservation with most everything being encouraged to go into the recycling pile. We'll, at this store there is no longer a recycling bin. I think it's outside but it's deconstructed. Also the carnitas has not been full and fresh for some time. They had to bring it from another area of the store at lunch time after I asked for something fresher. Though many of their locations have this problem usually this location is better about it. Written 12/2023 I'm a big fan of Chipotles, usually I come mid day and have no issues. Compared to the one in Norwich they are so much better quality. However, today I called an hour before closing to see if their hours were different due to it being new years. They didn't pick up the phone. I was over 20 minutes away, and was getting over being sick and had slept all day and only Chipotles would do so I made the journey. Yes it was ten minutes to close so I didn't expect much. I went in the restaurant and they had already pulled everything apart. I just asked hey, it's too late right? Crickets... They literally ignored me, one looked up from his phone then looked back down again! I was flabbergasted. I asked two more times when finally one of them gave me the curtest barely an answer I didn't even know what he said. I was heading out the door then a nice woman came out and said hi did you need something? I said oh hi, I was hoping to get some food but I guess you guys already started wrapping up. She looked concerned and went to the food and then went to the guy putting it in the back who gave me the non answer, where he just said "no Mas" he's absolutely 100% white BTW. Lol She apologetically came back and said she was sorry which I appreciated. The no mass dude was skinny white, close cropped hair, getting close to mid age and seemed like he was in a position of authority. Just in case the company is looking at this and wondering cuz he could use some videos on customer service. Cuz obviously it wasn't just a bad day but the culture there cuz the other dude was legit just ignoring me and texting on his phone and they both acted like that was A ok. I mean they couldn't have just treated me like a person and said sorry they were wrapping up early?? I gave them 4 stars only because their food is usually spot on, but their service today was absolutely horrendous."

"I always go to the Groton Chipotle and have never had any complaints. Today I got a rice bowl and almost all of my lettuce pieces were BROWN?! That’s how people get sick. Freshness needs to be checked."