Taco Bell

"I think the employees who work nights here steal money from the store or just do not want to take orders by saying their card machine is not working and they are only taking cash. I have paid for my order with one person and have another person bring my food and tell me I didn't pay, only for the person who took my money to come say he already paid. The owner or manager definitely needs to have an eye on their their night shift."

"nice taco bell, not the best area but the food was pretty good and the dude running the window with the glasses was really nice. be careful when navigating the drive thru, its quite narrow and easy to hit the curbs if you are not careful. also entering and exiting the parking lot this taco bell location is in is a bit confusing but overall pretty good for a taco bell in that part of springfield."

"I would rate this a 0 out of 5. But since Yelp doesn’t let me do this I put 1 out 5. We ordered some food for a lot of people for $60+ then someone stole our food without our knowing. We were waiting for 40 minutes our food. We asked them twice if someone stole our food. On the third time they said we gave it to you. BUT THEY DID NOT. So we asked for refund politely. A lady came up to us screeching and yelling at us. Her breath smelled like cigarettes. But They did not give a refund FYI. So upset ruined my day. Waste of time."

"My most recent visit was sub par. This Taco Bell, it seems, is going the way of other Taco Bells by trying to get all of their customers to place their own orders at the self serve kiosks. I think this is lousy customer service. I mean how disrespectful is it to basically tell your customer that you don't want to help them. I was basically told I have to use the kiosk, and when I politely declined and asked to be helped at the counter, the crew member walked me over to the kiosk and tried to place my order there as though I don't know how to use it. Now I know from a prior visit, that the kiosk doesn't have certain items, and the item I wanted wasn't on the kiosk, so I told her what I wanted, and then followed her to the counter where she had to place the order. Now, I'm not against self service for those that prefer it, but for those that value the customer experience like I do, it would be best to help the customer in the way that pleases them. It's obvious that they are trying to get rid of their front line workers by automating the order process. They also are hiding their registers under covers so customers can't see them (this was said by the crew member). A customer's experience is important, and one bad experience can lose a customer for good. This is basic customer service. That is why I refuse."