Dunkin' 208 College Highway, Southwick, MA 01077

"This one by McDonald's in southwick is not a good choice again parking lot empty one person there me 10 minutes and gives me a medium says I no it should be extra large do you want me to start over the girl that waited on me was slurring her words feel real bad for the owner"

"Went here the other day and had the best service! The 2 people working were so nice and our order was perfect!"

"Wen't back in to return a chorizo wrap that the cashier said was big. Paid $5 for this little thing, and just wanted a regular breakfast sandwich to replace it. I told her it was smaller than she told me, and she got very unprofessional, irate, and started yelling at me after I said, "thats not how you treat a customer". Then she swore at me, after the manager came over, and I suggested she should be fired for mistreating a customer! Then another employee (male kid) told me to get the f out! I have been going through drive through for over a year there, and because of the poor service, I had decided to go in, and received even worse service. This girl was kinda young, had a face piercing and a little heavy set. Can not belive she still has a job! The boy had almost shoulder length blond hair, and was skinny. Lucky for this horrible lunch crew, I will never return to this location, nor will the other field service people I know after hearing of this. Thank god there are other dunkins around to support."

"Placed a mobile order and when I arrived they didn't have multiple items. I asked for a refund and was told I needed to go through the app. When I told them I had issues with this previously and I've gotten cash refunds / credits added to my account, they said it's against policy and refused. It was at that point that one employee said, "he needs to leave or we call the police." Didn't raise my voice, didn't threaten, and within like 45-60 seconds of asking for a refund I was threatened that the police would be called. Horrendous customer service, the franchisee essentially stole my money, threatened me with police, and I have the entire interaction saved on my dashcam."

"I’ll tolerate that the drive through wait is longer than average. I’ll tolerate that the staff’s attitudes are widely hit or miss, mostly miss. I’ll tolerate that when you ask for a couple of extra napkins, the ‘miss’ help roll their eyes at you like they’re having a stroke. But this is their hallmark product?"