Friendly's

"I don’t like leaving bad reviews but the service I received at this restaurant was truly disgusting. I am from Massachusetts but was down in the area and decided to go to Friendly’s for lunch after an appointment with one of my family members. The place was dead. Usually, I get a kids meal from the kids menu. The Friendly’s I go to locally has never given me any issues with this request. As I struggle to eat large portions of food due to a health issue, the kids meal is a perfect size for me. Upon getting seated I requested a kids menu from the server, whose name was Caitlyn, and was given one with no issues. After ordering and finishing my meal she asked us if we wanted desert. I asked her if an ice cream comes with the kids meals here because I was unsure if they offer the same kids meal as they do at my local Friendly’s in Mass. She rolled her eyes and said, “technically they do, but don’t expect one. You are not under 12 so you should not be expecting an ice cream with your meal. No other server would have given you a kids menu.” I immediately felt extremely uncomfortable and humiliated. If she truly did not want me ordering a kids meal, she should not have given me a kids menu when I asked. If she would have refused the menu up front, I would have no problems. It was the fact that she gave me the kids menu to order off of, took my order, and then refused me the ice cream it came with that I was PAYING FOR. I felt so uncomfortable by her behavior that I wanted to leave immediately. I did not even try to argue with her but rather just asked for the bill and left. I ended up paying the full price of the kids meal without even getting the sundae that comes with it. A complete rip off. As I currently work in customer service, I was appalled by her behavior. I would NEVER treat a customer the way she did. A truly uncaring, cold, and apathetic human being. I also hate not leaving a tip but her service did not warrant one. If she was not going to honor the whole meal, she should have not given me the menu to begin with. That was the first and last time I will EVER be going to that Friendly’s again. Unless you want to be publicly humiliated for your meal choices and health issues, I would not recommend this restaurant."

"I highly recommend Friendly's on Boston Road. It has been my favorite place since childhood, and I recently introduced my nephew to it, who has now become obsessed with what he affectionately calls "family ice cream." The staff is always pleasant, although the service could be a little quicker. Overall, the food at Friendly's is usually flavorful, making it a great spot for a delicious meal or treat."

"I called on the phone and ordered quick ice cream for pick up. I walk in and wait patiently a good 10 minutes. The employees are walking around who clearly see me waiting in the front. I finally say something to one of them that I’ve been waiting. No one bothered to greet or ask. The customer service sucks."

"Let me first say that Terri G was great but (Karen) was not. She was rude upon seating us - She sat us way in the back at a dirty table... We asked for our drink and she said Terri was getting it- But watching her seat others she quickly took their order and they received drinks- We were still waitkng..I watched her seat everyone after us and they all were in the front of the restaurant with service upon seating them The table was dirty, as you can see where I wiped the table with a clorox wipe, and u can see the dirt on the cloth-as well as the seat and wall splashed with liquids and food I sat and observed how she treated everyone she was so kind, not so much to us...I will never return, the food wasn't that great anyway"

"We come to this Friendly's fairly often and tend to usually get Michelle or Ann as our waitresses. They are both amazing and very welcoming, especially to those with families or who like to strike up conversation! Our food here always comes out hot, the store is maintained well, and the bathrooms are usually pretty clean. :)"