Chosen 1 Cajun Seafood

"The Bloomfield location recently closed so I needed to go to Hartford to get their usually amazing shrimp that Chosen1 has. But this take-out order was less than stellar When I opened my bag upon arriving home, there was no seasoning on the shrimp. It was as if the shrimp had been boiled in water and thrown in the bag. (I have pictures if someone reviews this, the bag is clear with no seasoning. I normally have to use gloves!) When I called the same night to let them know, I talked with Trevor and he basically brushed me off and said "it was impossible" for me to get shrimp with no seasoning and hung up the phone. Bye-Bye to my $50. This was really weird for me as the Bloomfield location never had this issue. So it is not like I was trying something "new" on the menu. Been ordering the exact same dish for years. I called the next day in hopes of talking to the day manager and, to my surprise, Trevor WAS the manager. He gave me the same explanation he gave the previous night. To his credit, he wasn't as dismissive as he was the previous night, but still unwilling to work on a solution to our issue. I feel that is very poor customer service. His suggestion was to come back, but I live 30 minutes away with Bloomfield being closed. I wasn't asking for a free meal, but I dropped $50 and got a pretty boring and tasteless meal. Which is very different from the norm. A 10% coupon, a 20% coupon, a free drink, or even a simple apology. I got none of that. I acknowledged that it seems implausible that the shrimp would have been handed off to me with no seasoning, but I and my wife can confirm that it was. For what it is worth, the shrimp po-boy and cajun fries I also ordered was very good. But I will have to think twice before giving the Hartford Chosen 1 a try again now that they are only in Hartford."

"Our food was cooked in old oil making the food burned and the shrimp was hard over cooked the clam strips and fish tasted the same but no meat to it very thin. All you taste is old oil. This was the first time ever going there but will NOT go back. Even my kids tried it and did not like it. Only gave a one star because the staff was nice."

"Staff was friendly and very helpful in selecting the food. Place was clean and had good vibe! Server was very efficient and food was served very fast. We tired the fires which was spicy and tasty. Out of seafood mix we loved the crabs the best! Dessert only option was 3 pieces mix of cheese cakes which good and our favorite was velvet piece"