Moe's Southwest Grill 720 Queen Street, Southington, CT 06489

"If i can give zero stars i would. My husband bought me a 50$ gc for Christmas. The following week we go to get a buy one get one burrito. Order should not have been more then 20$, the cashier proceeds to run my gift card for the full 50$ plus run my credit card for an additional 18$. Pretty sure they kept my money and thought i wouldnt notice. I called the store manager erin who told me i would receive partial gift card money back but its been over a week and a half and havent heard anything. If you go to this location just be cautious of the cashiers pocketing your money."

"Extremely unprofessional and slow service, they put a mobile order between me and the person I came with which made no sense (we were paying together). I ordered double meat and they only used a single scoop, and another time I went they used half a scoop for regular meat. Overall a very poor experience in both service and quality and shows how downhill this location has gone, especially compared to other moes throughout the state."

"I waited 10 minutes to even get greeted. Once I was finally asked what I wanted the lady helping said she needed to go grab the rice from the back and completely disappeared for 10 minutes, once she came back she then told me she was out of chipotle ranch but the lady helping the person behind me grabbed some for her. On top of this they left a stacker on the stove top for 25 minutes until it turned black, instead of re making it, they put it in the to go bag for an online order. This is by far the worst experience at any food chain I have ever had, this location either needs to shut down or every staff member needs to be replaced with competent people's"

"They randomly welcome people. Said nothing when we walked in but did to others. The food made me sick. Didn’t seem very hot and they ran out of limes or said they did seem like he didn’t want to go cut them. One worker was adding the chips and also shoved one in her mouth and eating at the same time with chomping half sticking out of her mouth while handling food, doesn’t seem like that’s something a restaurant should be doing."

"Not happy tonight as i go here once a week not happy black skinny short girl was insulting towards customers unprofessional "i cant handle this today "and walks away i will not bring my family or kids here and i will def be calling the manager and ripping people off for there side dishes"