Panera Bread

"At about 3:00pm Saturday 23rd I went to this Derby location drive-thru ordered a steak and white cheddar on a asiago bagel. I was told that they do not sell steak at this location because this location is an express location and does not sell the full menu?! Good to know .. Even though I see the full menu including steak on the Derby website menu??!! Go figure??! No need to ever go back!! Why waist my precious time with all the restaurant selections in this Derby/Ansonia area .. I say flip the entire crew including the GM or close down so we can have a new better restaurant in this spot!"

"The person at the cashier register didn’t even say hello to us and just starred at us after my mom just forced a hi how are you she said absolutely nothing after a 2nd my mom asked for the manager she stormed off and then hid on the side of the wall and starred at us. Then the manager came in and my mom explained what that happened about how she didn’t greet us. Just give a rude smile to us. And then he gave us some lazy excuse and said is that really the problem here. and then she gave a rundown about how customer service should be and how we’ve been coming here for the past four years. The staff here used to be much better. I don’t know what has changed. The manager apologized and acted as if he understood the problem even though I don’t really think he did, and he really didn’t care he was just trying to sugarcoat things. and then my mom said we’re never coming back. I said have a good night just to try to be nice and then we left. We went to the one in Shelton afterwards a nice man named Charles and I forget the other ladies name much better service friendlier and the place is cleaner. Go there instead of this dump hole with a bunch of a holes. I should’ve recorded the whole thing and uploaded it to YouTube, and other outlets to spread the word about this place. that’s because I’m nice. You’re very lucky. Also and one more thing clean the place it’s dirty. PS I only picked those options because google reviews doesn’t have a none option."

"It was a busy Friday night. They were out of items and everyone was stressed. However, the employees all worked as a team. There was clear communication and the employees were flexible helping where needed. The manager was running food to cars waiting outside, taking orders, and whatever else he could do to help. That is leadership! Keep up the great work everyone!"

"One salad was good but the other one had about a drop of dressing in a soup cup. Not even enough to eat on my salad. Found that to be kind of terrible especially after I kindly tip before I was asked to park. The could t even enjoy my salad when I got were I was going"

"Frozen chicken in my salad. I ordered a Cobb salad and got a ceaser salad and ordered a small mac and cheese. The manager replaced it with the Cobb salad which is full of wilted lettuce and chicken that looks old. He also said I could keep the caesar salad and that he took the chicken out of it (gross). So basically spent $14 on a small mac and cheese. Would’ve preferred a refund."