Dunkin' 370 Danbury Road, New Milford, CT 06776

"Staff has no training. Lines get super long because staff has no idea what they are doing due to improper training or just being idiots. This girl handed me a large iced cold brew with no ice at all and said sometimes people don’t want ice. So I said remake it. It’s an iced cold brew, it always has ice unless stated otherwise. She gave me attitude and tried to poor it into a new cup with ice which I said no, make a whole new one. And they all gave me attitude.whoever the manager at this location is has some serious work to do. I come everyday and there’s always attitudes and issues. No other Dunkin in town has this many issues.. please shut down or re hire a whole new staff without attitude problems."

"Every weekday at 6 AM I stop at this Dunkin for a coffee & breakfast sandwich on a bagel. But no more the last few months they have gone down hill drastically. Bagels are like a rock, the coffee is burnt, full of grinds, made wrong or all of the above & then the woman who hands you your order at the drive thru holds the items just outside the window & above her head so I have to put my car in park & reach as far as I can just to receive my order just to have the coffe spill down my arm. Dunkin needs QA here desperately. As for me I will never come here again, I'm going to Bagelman where I know the food won't break my teeth."

"On May 21, 2023 I ordered an iced vanilla latte with oat milk, a drink I've ordered a hundred times at my home location. They put the wrong flavor and no oat milk and looked extremely watery so I asked them to remake it and the two ladies at the front were extremely rude and gave me an attitude, one of them asked what my problem was. They remade my drink the exact same. I tried to just drink it but could not do it - it was horrible. Finally a man addressed me, so much more respectul, and remade my drink correctly. But I will not be going back there thanks to those two ladies."

"Hot coffee this morning warmed me up, nice friendly people working there we run on Dunkin, quick service nice smile and a good morning too."

"My wife got a five dollar coupon for her birthday. We hit Dunkin on the way to Danbury. Very clean inside. She got a frozen coffee with french vanilla. It tasted delicious. I gave it a four instead of a five due to the time to make it. We placed a mobile order and arrived a few minutes later. I told the guy up front I was waiting for a mobile order and what the name was. Nobody else was in the store, customer after customer went through the drive-through. An employee coming off break asked if he can help me. I told him what I was there for. He checked a different printer and found the order. He apologized and made the drink very quickly. Five stars to him, four overall."