Chipotle Mexican Grill

"Visiting the Newtown Road Chipotle in Danbury, CT, last Friday at 8 PM turned out to be an eye-opener—and not in a good way. With their doors open until 11 PM, I expected the usual Chipotle vibe and service. What I got instead was a crash course in how not to run a restaurant. It’s clear now why there’s a chorus of voices saying this place has nosedived over the past few months. The staff? Unbelievably rude. It was as if they were competing for the title of ‘Least Helpful Human of the Year.’ My simple request for them to replenish basic ingredients like peppers and onions was met with laughter and a flat-out refusal. It was a surreal moment that had me questioning if I was on a hidden camera show. Spoiler: I wasn’t. This isn’t just about bad service; it’s about a complete breakdown in customer respect and operational efficiency. If this is the Chipotle standard now, then something’s got to give. It’s not enough to rely on brand loyalty when your service is chasing customers away. This location desperately needs a wake-up call—be it through comprehensive staff retraining, a serious management shake-up, or both. I’d advise potential customers to steer clear of this train wreck and head to other locations like Mill Plain Road or the mall, where hopefully, they remember that customer service is not an optional extra. Rating this experience is easy: 0/10. It’s a glaring signal that unless significant improvements are made, this Chipotle shouldn’t count on its doors staying open for much longer."

"UPDATE - they responded as you can see, I reached out to them as told, and their only reply was, ‘ sorry, we’ll let them know. It’s not our standard blah blah’. That’s it!! Well, still not going back. Do better!!! Disgusting Disgusting. So dirty, and there were barely any customers waiting.. the employees were chilling while my husband cleaned our table. Felt like I was at one of the subway stations in NYC. I guess they don’t care much about their customers. Not to mention this was my son’s first time at chipotle. I had a mobile order for 7 pm. And we got it at 7:05. We left at 7:30 after eating, and still no one care to come clean. Food and was below average too! Looks like chipotle downgraded! Never going back!"

"Ordered three chicken burritos for dinner around 7pm. Got to know that cheese and fajita veggies are out during the middle of serving. Then we realized that rice was half cooked and not consistent. Chicken was overcooked and bitter in taste. I have similar experience from the past but this time I couldn’t resist myself without writing a review. This is the worst food I ever had from a Chipotle. Simply not edible! For whatever reason, this particular restaurant fails to maintain the food quality and standards found elsewhere."

"Stopped here while traveling on a Sunday evening. Restaurant was out of chips, red salsa and lettuce. Food we were able to get did not seem to be prepared to the consistency of the Chipotle chain. Chicken was dry and overdone, cheese sauce was too spicy. The floor, counters and tables were dirty. The staff seemed to be trying but the experience was subpar and absolutely not up to what Chipotle advertises, which is fresh food. This was a disappointment. We usually enjoy Chipotle."

"This is the worst Chipotle experience I have ever had. I love Chipotle and I know that sometimes they vary but this meal was inedible. First of all, the place was dirty. They were out of Guac and white rice and they gave bottom of the barrel. The lettuce was swimming in water and when we got the food, we couldn’t eat it because the bottom of the barrel meat was gross. The place was dirty and not kept well. I wish I would’ve looked at the reviews before going here. @management - if you are reading this, I am going to dispute the charges for delivering below standard food which if eaten, could’ve given me food poisoning. You need to take care of your business."