Wendy's,

36 Federal Rd, Brookfield, CT 06804, United States

"My son has a great time. But I just wish it were more space"

"How many times I gotta ask to get my order right? 3 times!!! I explained throughly the first time to get it wrong then the second time to get it wrong again then for the third time to get something placed in my burger that don’t even come with it. To get an attitude from the workers. Like it’s my fault. This is not a faced past environment so it’s like not there busy. New people need to be hired here for real."

"Message to the OWNER. Train your manager that currency is currency. This evening 12/19/23 I had placed an order and went to pay with American currency: (IKE Dollars, Susan B. Anthony's, & Kennedy Half Dollars) - I keep these in my truck for emergency $ or tolls. The manager wouldn't accept them as a form of payment and remained silent when I asked what the problem was. Could you imagine being hungry after a long day of work, going to one of your favorite spots & craving 1 of your favorite meals, only to have them deny a cash payment? Unacceptable"

"Stopped in omw home from visiting a sick relative. Needed something to eat on the road because I was 90 minutes from home, it was after 2pm and I hadn't eaten all day. Food was hot and fresh, I pre-ordered on the app so there was no service problems at all and, it's an old school Wendy's inside and out. Like walking into the 80s."

"I purchased $55.88 worth of food on July 25, 2023. I found a hair in my food, and complained about it. Got attitude, a cold remake of my burger and more attitude when my family complained they could not finish the food after seeing the hair. (It was tangled in the burger real good.) I complained to corporate via email and got an automated response. Then a follow up on July 30 claiming they would have someone follow up with me. No follow up occurred as of yet, Aug 12. I lost my money that day because we threw out our food as per the managers suggestion without refund. I have never experienced anything like this before, and I love to eat out. (I think there was one time before I had a hair in my food, and my food was promptly refunded. It's not appealing to eat somewhere like this. The hair was tangled in between all of the salad and meat, the person preparing had to have seen it or not paid attention while making it.) The staff were DISGUSTING in every aspect; attitude, behavior, cleanliness. The South American cashier (blanca I believe) made my sandwich without a hairnet after complaining about hair in my food. She had the audacity to tell me that in her country they eat worse things and don't complain about it. The South American manager was visibly angry at us for complaining, I could tell she wanted to lunge at us after telling us off because we wanted a refund for a meal we couldn't stomach to eat. I felt completely disrespected, and embarrassed by the entire situation. Still haven't received a refund! I will never eat at any WENDY's ever again, absolute garbage of a company."