The Highlands at Rye 131 Purchase Street, Rye, NY 10580

"The Highlands Rye is a perfect blend of community and convenience. Its so close to the train station and a bunch of my favorite restaurants/stores in downtown Rye. Also, everyone I've met that lives in the building has been super nice and approachable which has been different from some of the other places I've lived previously. On top of that management and the maitenance on site has always fixed my issues whenever I asked and have made me feel welcome in the apartment community."

"Beware! Mice Infestation, Robberies unaddressed, Management not responsive and more! BUT the best real estate agent is Kathy Loucks! - I regret to say that my 4 months experience at The Highlands in RYE NY has been a filled NO RESPONSES to major legit tenant issues MICE! - My stay here has been marred by an appalling mice infestation, management's shocking lack of responsiveness, plumbing issues and the concerning lack of security blowing off a robbery that took place just sending us tenants a “heads up email” making it an uneasy living environment for residents. Make note I am also paying an obscene monthly rent in a very small studio. Mice infestation is a constant and unsightly issue throughout the premises. Neighbors have families living in apts • This makes for an unsanitary and unpleasant living environment. It is essential for any property management to take prompt action (21 days by the state of New York, it is past 21 days now) to address such health hazards, but despite numerous complaints, the problem has persisted for many of us, indicating a complete disregard for residents' well-being. o Calling the exterminator weeks later and not responding to tenants about how they are resolving the issue is another major issue. • I sent multiple emails to the management company – CAROL, EDWARD and MARIE they read my emails multiple times until a week later when they sent a response the exterminator would come. • On the Friday of July 4th weekend, I had mice running around my apt. I called the emergency number multiple times who shared they would reach the Super Stanley, NO RESPONSE. • I saw Stanley the Super on Monday July 3rd and asked why he did not get back to me? “My phone was broken “I made him come up and seal ALL the holes (THERE were MANY) it was done so poorly I have what looks like white clouds visible all over my apt where there are holes on the floor. • Mice have been seen in the entrance to C building, droppings have been seen in the entrance areas, and in MULTIPLE apartments. Furthermore, the management's unresponsiveness was absolutely infuriating. I tried contacting them multiple times, whether through emails or phone calls, and received nothing but silence in return or sign up for the exterminator. It was as if they preferred to turn a blind eye to the problems rather than actively seeking solutions. This lack of communication is highly unprofessional and shows a complete lack of respect for the residents who trust them to maintain a safe and comfortable living space. Another major concern was the apparent lack of security at The Highlands. Doors being left open on the basement floor is an invitation to potential robberies and rodents. Residents deserve to feel secure in their homes, and this blatant negligence on the management's part is both alarming and unacceptable. The state of the recycling area over the weekends was another indication of the management's careless attitude towards maintaining the property. Trash and recyclables were left unattended, creating an unsightly mess that attracted even more pests. This level of neglect is not what one would expect from a property management company that supposedly upholds a certain standard of living. Lastly, the lack of response to emergency calls- having an emergency number is meant to provide residents with peace of mind in knowing that help is just a call away when they need it most. However, it became apparent that this service was merely a facade, as no one ever picked up the calls or responded in times of crisis. In conclusion, the grounds are beautiful, the people that live here are so nice, but make note management is not keeping up or caring about what was great place to live. The issues with mice infestation, unresponsiveness from management, lack of security measures and more make it a disheartening place to live."

"The building is located in a MAJOR flood zone. If/when flooding occurs water can go as high as the FIRST FLOOR. The rent increases are a joke, nearly $200 plus!"

"We have rented a one bedroom apartment in Highland Hall since 2013. We have enjoyed our time there very much. the building is clean and very well cared for and the quality of construction is top notch. the management is very responsive to any problems or needs we have had over the years. we also appreciate very much the well kept grounds and court yard. The location of Highland Hall is absolutely perfect: 3 minute walk to the train and 5 minutes to downtown Rye."

"I've called the Highlands at Rye home for years now. The location is perfect - close to a charming downtown area full of shops and restaurants, easy access to I-95 and 287, and just minutes away from the train station. The grounds are well kept and absolutely gorgeous in the Spring and Fall. Units are maintained and equipped with updated appliances and beautiful hardwood floors, and management is refreshingly responsive, friendly, and helpful. My neighbors are respectful and welcoming, and I consider myself lucky to have found the building!"