Family Hair,

895 Farmington Avenue, Bristol, CT 06010

"When I walked in the first thing that I noticed was how clean it was in there. That’s big. Everyone is so friendly and welcoming. I got highlights and I love them. These are the best highlights I have ever had she did an amazing job. I will forever be a customer. My full review is a 10!!!"

"Hands down highly recommend, family friendly atmosphere professional and extremely competent . From the moment you walk in to the moment you leave you feel like your part of family. Darlene has a talent and loves what she does to make you feel your best. All staff is welcoming and dedicated to your overall concerns and needs. Appointments are very easily accessible and accommodating. I recommend this salon to all family and friends and those I don’t know to experience one of the best salons services and need. Darlene thank you for going above and beyond and for the wonderful staff you have . You all are amazing! A highly satisfied client :-)"

"Got a haircut for the first time today and had an all around 5 star experience…would give them a 6 if I could"

"Horrible. My color was patchy and my hair cut was extremely uneven.One side of my hair was longer than the other. Worst part was the customer service. The stylist Trisha refused to take responsibility for making a mistake and kept texting my phone, which is super unprofessional. After politely explaining to the owner what happened and why I felt uncomfortable going back to the salon to have someone “fix” my hair. She offered me no other options. I even offered to take a partial refund instead of a full refund, which is what I wanted. The owner kept telling my that the stylist never gets complaints, which is 100% irrelevant to me, because she definitely butchered my hair. Very dissatisfied and disappointed. Update… As you can see from the owners response. The only option I was given was to come back and have a place I didn’t trust fix my hair. They were argumentative and confrontational refusing to believe there was an issue. The owner took no responsibility saying that everybody rents chairs, even though she is the business owner. It’s basically a free for all, the stylist even cut three other people’s hair while she was doing mine. Plenty of room for her to be rushing and distracted."

"My worst experience on a Sunday afternoon, I made an appointment days before for my daughter at 2:30 and she was so excited about having her hair done. We got there on time, signed in and everything... while we sat down and waited, the lady that was supposed to do her hair come to us to say that my daughter hair is too tick, that she has to leave at 3, so I have to reschedule... Not only we had an appointment and this is a kid! It would be fine if they did that to me... my daughter cried and I was so upset. They even told us if we don't leave they will call the police! If you're African American, don't go to that place... I call them racist! They don't even deserve one star."