CVS 696 West Avenue, Norwalk, CT 06850

"Got to the pharmacy at 5:59PM. The tech was ringing up a customer . As he was doing so he said to me I’m closing. I said really? He said really and walked away. I rushed to get there on time and wouldn’t give me my medication. Rude and never want to go back. The pharmacist has been great it was just the tech. Customers come first."

"That’s the worst pharmacy I ever been Terrible customer service. They made me wait for 30 minutes with no other costumer in line for the pharmacy. I came to take a vaccine shot with appointment, and they didn’t had the vaccine available. And the pharmacist also recommended me to go to the supermarket."

"I had a COVID booster shot appointment at 12/30. I checked in and was advised to wait. I waited over half an hour and the pharmacist area was not busy. I went to the pharmacist and was advised I needed to wait: the pharmacist then came and gave me my booster shot with no apology for waiting almost 45 minutes. This is not acceptable in particular when there were no people waiting in line: a process that takes less than 5 minutes and I had to wait over 45 minutes."

"Poorly Managed. This place decided to refund me for an item but not refund the taxes spent. The cashier was racist and claimed I was trying to trick the store, when my receipt clearly states how much I paid. The manager walks over and says “ I got a discount”, not true, he giggled and said he can't return for the full purchase and send me on my way. Never again."

"The pharmacist doesn’t care about the patients. Don’t waste your time or money coming here. They sent me to pick up my prescription at a further location and told me that it would be ready. When I got there it wasn’t there at all. The pharmacist and staff had an attitude with me and made me wait 30 mins extra. When i called my original location on west ave the pharmacist was not compassionate or sorry at all that they wasted my time or that i wasn’t feeling well. His response was well you have to wait, that my medicine wouldn’t give me instant relief anyways."