Walgreens 35 Kensico Road, Thornwood, NY 10594

"This is the worst pharmacy in Mt. Pleasant, I wish zero stars was an option. Spare yourself the 2-3 trips for a single prescription and repeated exposure to utter incompetence. After my first bad experience, I figured it was just a bad day. Now that I've been burned again during my second experience I won't be back. Probably the worst part is that the staff is so accustomed to negative feedback from customers that pointing out that their service is terrible garners no response. I guess they'd prefer all of their disappointed customers keep tanking their reviews on public platforms. I wrote this while standing on line for 20 minutes to even get to receive the bad service. There are 4 people ahead of me and 4 more waiting behind me to be disappointed. I wished them luck when I left."

"Do not use this pharmacy. They gave the incorrect covid vaccine dose to multiple people in one day and are trying to get people in to get the correct dose."

"The kids that work here less friendly, slower, and more incompetent than the self checkout machines (of which they have zero, btw)."

"The pharmacy staff seems not to have not been trained on basic customer service skills. People still blaming COVID for staff shortages and Walgeeen'd deplorable service is getting old. It's clear to me that the shareholders come first if they cannot pay a living wage to hire staff; we know that Walgreens is profitable, but the company's reputation as a whole has declined in my mind more than any other in recent memory. I used to think Spectrum was at the bottom, but Walgreens has reached a new low."

"Our local pharmacy closed this past week and sold their prescription customers to Walgreens. I called the pharmacy tonight, starting at 6 pm and was told there were customers ahead of me. After an hour of waiting, the phone messages went to another recorded message so I called the store. They told me that the pharmacy people had left. No one bothered to answer the call, no one bothered to tell me to hang up and try again, no one bothered to tell me anything. And chains like this wonder why the local pharmacist is so vastly preferred to chains. This is horrible treatment and a poor way to run a business. Did someone in corporate fail to mention that this location was going to get a tsunami of new customers??? Really, really bad. You guys are awful."