CVS

"Went to the Minute Clinic here today and the staff was so kind and helpful. My appointment was right on time and the space was very clean. The doctor was wonderful as well. I will definitely be coming back here in the future."

"Been getting the same script for 10 years and never had a problem. This location is cleaner and safer than most in some other towns close by."

"I had scheduled a flu vaccine via CVS online for the Minute Clinic. My appointment was 2:30pm and I arrived at 2:25pm. I checked in and waited as instructed. After 15min, I approached a CVS staff member who guided me to pharmacy. The pharmacist sent me back to the Minute Clinic and assured me a representative would assist me. After waiting an additional 25min, a Minute Clinic representative approached me and asked if I had an appointment. I told her my appointment was scheduled for 2:30pm and she replied by stating, “we take lunch from 2pm-3pm and I must have made a mistake and scheduled my vaccination with pharmacy. I showed her my Minute Clinic confirmation and she said there was nothing she could do. I headed back to pharmacy and explained the Minute Clinic told me to get my vaccine from pharmacy. The pharmacist was extremely rude and told me to wait in line (approximately 8 people). My time is extremely valuable and I certainly don’t have an afternoon to wait. If customer service is a priority, the Minute Clinic healthcare provider would have apologized for the error and provided me a flu vaccine (there was no one in the waiting area). This site clearly does not care about their clients."

"I had a very good experience with this location. Mostly the Minute Clinic and briefly the pharmacy. But I finally came down with COVID and wanted to get a test and prescription for antiviral meds. I was able to easily book online (there was luckily an appointment only half an hour from the time I was looking). I went there on Jan. 10, 2023, checked in through the app, and the very kind doctor saw me right away. She was so friendly and easy to talk to (and so understanding considering I was already partway out of it because of the virus and definitely had some brain fog). She took my rapid test (plus a flu test because the day before my home test had tested me as negative, which I was disinclined to trust at this point). The exam and tests maybe took 15 minutes or so. Positive for COVID, of course. She gave me a prescription for antiviral meds, which was ready for pickup before I’d even had a chance to start walking towards that section of the drugstore. I just really appreciated how friendly the physician was, because it’s bad enough feeling really crummy - having an uncomfortable doctor’s visit on top of it would have made me miserable. I also got a call two days later as a check up to make sure I was feeling ok and handling the medication, which I was. (Side note: I really appreciate that the kind of treatment designed to restrict the spread of infectious disease is free right now. I hope we can keep something like this up in the future, because people will be much more likely to take care of themselves - and by extension others - when they can afford to get tests and treatments.) Otherwise, I switched my prescription services to CVS (at a different location closer to home, but still worth noting) from Walmart a couple months ago and I’m so glad I did. Working with CVS is also nice because they connect with my Hartford Healthcare MyChart info, which saves so much time."

"Will this review make any difference? Probably not, but it's my only outlet for the frustration I went through. You should know I'm a retired RN. I discharged from the hospital for a cardiac event with new prescriptions. The scripts were called in to CVS by the hospital prior to discharge so they could be picked up on my ride home. One of my meds was on order and expected the following day. That meant I will miss my evening dose and possibly my next morning dose. This is a heart med, mind you. The next morning I called the Pharmacy on the status of the prescription and to have it delivered ASAP. They had not received the med yet but were expecting it about noontime. Second dose of cardiac med missed. I asked again if I could get it delivered but was told they couldn't do anything until the med arrived. They also mentioned that I would need to have a payment method on file for deliveries. I had to ask if I did have anything on file, which I did not. I was given a phone number to call and make those arrangements. I was patched through a couple of people until the last one told me I had to call the Pharmacy who sent me through this maze of people where I got nothing done. Anyway, I eventually got the payment method done. It was still around noontime so I called the Pharmacy to have them send the med ASAP and was told that the delivery guy had already come and gone and they'll send the med out tomorrow. Doses 3 and 4 and maybe 5 missed. I called my neighbor and he agreed to go pick up my med this evening. This seemed rather dangerous treatment for a newly discharged cardiac patient with new prescriptions, don't you think? CVS? Are you listening? That was disgraceful! If I have a relapse I know who to blame."