VCA Plainfield Animal Hospital 1100 Norwich Road, Plainfield, CT 06374

"I just want to say thank you to Dr. Gilmore. We brought our cat here for a second opinion after a not so friendly visit to another local vet. Dr Gilmore was very very thorough. She took the time to answer any and all of our questions and explained everything start to finish. The compassion she had for our cat was unmatched. Although the diagnosis was still hard , she made us feel much better about our decisions going forward. Since our initial visit we’ve come back for another check up with even more questions and to seek her professional opinion. She was extremely honest with us and upfront. As we near the end of life for our cat I am so grateful we have had the chance to have her care for our cat. We will be switching all of our pets to this vet & office. I can’t say enough good about Dr Gilmore and her team."

"Really hate to leave a bad review, but after the past 2 months experience, I feel I need to. Adopted a 2 month old Puppy from All Paws on Deck and everything had been great aside from the puppy having tapeworms. Brought her to Plainfield VCA to get her vaccines and check ups. Paid for a tapeworm medication that was supposed to get rid of them. One week later, she still had worms in her poo. Brought in a fecal sample and was charged for another round of meds. One week later, still worms in her poop. Paid for a different med that was guaranteed to get rid of them. One week later, still more worms showing up. Was told to pay for a more expensive fecal sample to see what kind of tape worms it was. Before we could even do that, she got two shots: Rabies and the 3rd round of distemper. Less then 24 hours later, she was wining, being lethargic and drooling all over the place. We brought her right back and get charged another $248. We were told "she most have ate something, no way it's due to shots" My puppy is in eye sight 24/7. She did NOT swallow anything! I feel 100% confident it was a reaction to the shots, which is fine, but charge me to check her again less then 24 hours later? After YOU tell us if you notice anything in the next 24 hours to let them know???? Then they want to charge another $800 plus to do an xray and blood work?? Are you kidding me? They just want to keep charging. Seems they are more interested in money then actually helping the well being of your pet. After talking to a few other vets, we have been reassured it was a reaction to the distemper shot. Funny they couldn't just admit that. A simple dose of benadryl would have most likely solved the whole problem. If you just need routine visits, sure the staff is friendly and can get you in pretty quick. Just shy of $500 later for meds and test that did nothing, we will be taking her to a new vet. As a business owner myself, I understand you need to keep the lights on, but I also know sometimes you mess up and need to do what's right and take care of your customer. Edit: They have refunded some of the visit we shouldn't have been charged for and I really appreciated that. Will add one more star back"

"Horrible experience. Took my cat in for an eye exam as his eye wasn’t working properly. Without proper evaluation they diagnosed it as a mild infection. Gave us antibiotics and sent us home. A week later his eyes worse my wife brings him in and now they find hair lodged in his third eye. Remove the hair more antibiotics and send him home. Now I bring him back today because his eye is deteriorating and they say it’s beyond what they can handle. Only beyond what they can handle after rinsing me for over $600 and 2 weeks of time."

"I am sincerely so impressed with the care my dog received here. Our last vet retired, and I was very nervous about going somewhere new. After our first appointment yesterday, I was so relieved and happy with our experience here. Everyone was so nice and helpful, and I really liked how the doctor took the time to explain everything to me. I feel very comfortable here as a result, and would definitely recommend."

"About a month ago , unfortunately one of my boys was attacked , and they saw our boy right away at 5pm on a Thursday without us ever being there before , so that we didn't have to drive an hour to the emergency vet in RI. They took great care of him and for an emergency visit and 2 follow up visits ( he had to get drains removed and checked for infections ) it still cost under 450 dollars. You can definitely tell they care all 3 times we went we were taken in right away with little waiting time , vet techs are all friendly and my boy loved them."