CVS 163 Mountain Road, Suffield, CT 06078

"Pharmacy staff can be needlessly rude, completely unprompted. Always dread needing something filled there but it's the closest to me."

"The pharmacy started out fine when they first opened the new location, but has gone downhill since then. They claim to call when prescriptions are ready, but they don't. If there was a problem with the prescription, they won't work it out with the doctor, they just forget that the prescription ever existed. After 20 minutes arguing with the male pharmacist, who quite frankly sounded drunk, he "found" it. Incredibly poor customer service and they couldn't care less about it. Update 11/2023: Still piss-poor service. They are so understaffed that you get 20 minute lines in-person and drive through, and it forces them to close in the middle of the day. This place is a huge waste of time and a great example of mismanagement incarnate."

"Very rude young people in the pharmacy it's sad that we have miss treating for accents . Even the manager needs customer service training. Never experienced this in CVS from other States"

"The most helpful manager! He saved me lots of money showing me coupons through the app. Thanks"

"I just came back from picking up some prescriptions and an over the counter medication and couldn’t of had a better experience. The person who greeted me at the cash register had a big smile on and wished me hello. After I told her what prescriptions I wanted she informed me one wasn’t ready but if I wanted to wait, ended up being less than a few minutes, she would expedite it, which she must have. I also needed an over the counter medication and the pharmacist validated my use and informed me about some of the side effects that help me select the correct product and dosage. Great experience- thank you so much. Tough job that usually only gets complaints."