CVS Pharmacy 163 Silver Street, Agawam, MA 01001

"I started off getting all my prescriptions on the same day every month, which helped very much because I need rides and it's very important I take them as I am supposed to because it's very hard to work with health professionals when it comes to mental health but I get no help from CVS! Between the app giving the wrong information(and CVS knowing!) The employees changing shifts and giving different information over the phone only to have the pharmacist tell me they are out of stock!!! I don't know why there's a transfer prescription button on the app because they can't even send one prescription down street to the other CVS I rather have to wait for them to get the medication in stock or bother my doctor to call it in again. A prescriptions are so far apart now that it's impossible to take correctly and I'm there every other day for a whole week every month and treated like I'm less than by someone half my age because of the prescriptions I need, personally, to function. It's Not Ok."

"Been going to silver st cvs all my adult life. Pharmacy always has been professional helpful and kind until days ago. Never saw this pharmacist beforr and was very rude, dismissive to my questions and told me to go somewhere else to get a covid booster. She lied twice. Told me there were no openings for today. And she was the manager. I had made appt. and waited almost an hour. Another very nice person finally administered the vaccine. I'm a senior who just wanted to stay healthy. An awful experience brought me to tears. Will switch my business to a different cvs."

"Had one bad experience with the pharnacist not listening to me about my insurance...half an hour later, someone else jumped in to help, listened to me, and the problem was solved in seconds..."

"I had a problem twice with them not being able to fill my prescription. I spoke with the pharmacist and she was lovely, but the pharmacy assistant was a rude, snippy little brat. I will never go back and I'm researching how to get my husbands medications online. When I go by CVS on my way to work I wonder if corporations realize how much money they lose with poor customer service."

"I was looking at the cosmetics dept and asked the manager a question. She was very rude to me and I will not go back. Good luck with that."