CVS Pharmacy

"Absolutely pitiful. There are always 10-12 people in a slow moving line to pick up prescriptions. They were out of covid boosters and didn't bother to cancel my appointment or even tell me when I showed up and sat there waiting. Go elsewhere!"

"The pharmacy at the lake street ext. Danbury is the worst. Nobody ever looks up so they have no idea that there are customers waiting. After waiting 5 min. You say excuse me can we get some help and they cop an attitude. The store manager is great but she can’t keep an eye on the pharmacy constantly. The pharmacist is in charge back there and she also pays no attention to the customers. I have been a CVS customer for ever and never had this problem until moving to CT. And using this pharmacy. They really need to have a supervisor set them straight on customer service."

"Terrible experience. They have no staff. Wait time is horrific. This is the third time I attempted to pick up my prescription. So third time i drove there. Money is time. Drive through closed. Place wa dirty. No staff to handle their customers. They are not asking if you have any concerns or questions about your prescription and the prompt on their checkout screen is more concerned with soliciting you for money for a cause. REALLY."

"I genuinely would not recommend this location for your pharmacy needs. Getting a prescription filled here is an absolute headache. I’ve gone to other pharmacies and the wait has never been more than a few hours but for some reason this place can make you wait for over a day. Their text message system for updating patients on the status of the RX is unreliable, date estimation are unhelpful. The last two RX I needed to pick up there required multiple phone calls to get the matter settled. There not great at communicating with patients (it should be more timely). Also, they should really know how to use the hold function on their phone if they want to hold private conversations. Go to Walgreens, Rite Aid, or another CVS because this pharmacy is not efficient or reliable. The store on the other hand is lovely, the staff are friendly and they are generally well stocked."

"Excellent ! Clinic, restroom, atm and plenty parking. Across street stop & shop restaurants, bus stop and more. Clean but no trash can around. Where people waste them?"