Hilton Garden Inn Preston Casino Area
5 Watson Road, Preston, Connecticut, United States
About the Hilton Garden Inn Preston Casino Area
Located at 5 Watson Road in Preston, Connecticut, the Hilton Garden Inn Preston Casino Area offers comfortable and modern lodging for visitors to the area. Conveniently situated near popular attractions such as Foxwoods Resort Casino and Mohegan Sun Casino, this hotel provides a perfect base for exploring the local area. Guests can enjoy spacious rooms equipped with modern amenities, an on-site restaurant serving delicious meals, a fitness center, and a relaxing indoor pool. Whether visiting for business or pleasure, the Hilton Garden Inn Preston Casino Area is the ideal choice for a memorable stay in Connecticut.
Photos of Hilton Garden Inn Preston Casino Area
5 Watson Rd, Preston, CT 06365, United States
Reviews of Hilton Garden Inn Preston Casino Area
"This is a GREAT place!!! Very friendly staff. Our room super clean! Exercise room was perfect for us as well. This is our new go to place for staying at Foxwoods and even Mohegan."
"Booked a room for 2 nights via phone. I was in need of a pet friendly room and let them know that on the phone, asking for a total including taxes and fees. Upon checking out, I was charged a different amount than I was quoted. I was given the run around from multiple customer service agents saying they quoted me wrong and were sorry. I was charged an amount I did not authorize and they did not charge me that amount until I checked out and left. I had the correct charge on my account at the time of checking in and I could see that processing on my bank account. It was their error and lack of communication but they still charged me a different amount without even letting me know. They had extreme lack of empathy when talking to them about this issue. As a courtesy, they issued me points to redeem in the future. The points are valued at roughly $30. Extreme slap in the face when I booked the room for two nights, they made the error and unlawfully charged my card an amount that I never authorized. Those points do not even add up to the value in difference what they had quoted the room for initially. Overall very disappointed in the customer service. They tell you to reach out to customer service but then do nothing for you and do not own their mistakes. If they call you back they will not leave a message so you don’t know it was them calling, but they make it like they tried to get in touch with you. Very little effort put in to try to please their customers. We have stayed at many other pet friendly hotels in the area which I would recommend those before staying here. Not worth your time and frustration or the risk of them charging your card for an amount without telling you prior."
"I’m a Hilton honors member and typically try to stay at a Hilton property when I travel. I’m also a travel agent so I’m always paying attention to the details of any property because I will eventually refer a client. With all that being said the staff is AMAZING! Very friendly and helpful. Unfortunately, that’s where the good part ends. This is the poorest Hilton property I’ve ever stayed at. It’s in dire need of repair. The wall paper in the bathroom is literally peeling off the walls. The buffet breakfast was horrible. Not worth the $15. Hotel buffet breakfast is typically ok. But you can get a decent breakfast to start off day. That wasn’t the case here. The only thing edible was the bacon. But again, the staff at the restaurant was helpful and friendly. The hotel lobby is warm and inviting but once you get to the guest rooms you see the neglect. In my room the lighting was terrible, the front desk did send another lamp. The person I was traveling with said they keep it dark so you can’t see the imperfections. Overall it was ok. Not what I typically expect from Hilton. Only here for two nights. The staff is the saving grace for this property."
"I have to say the staff was great from the front desk to the bartender. but thats where it about falls apart no complimentary breakfast or coffee and not worth the $15 breakfast. there are no usb outlets in room. Bed was a rock and messed my back up for the day pillows were flat didn’t even know they could be that flat. the shower gel was empty in the shower had to add water. the hot tub wasn’t “hot” and no towels. For the price being double of a hotel with a 10 min drive it’s not worth it. Oh and if you have shoulder issues good luck getting toilet paper of the holder it’s further back than the toilet."
"The hotel is located in a great area. The staff were very nice. The hotel itself was filthy. Mold all over the bathroom, the shower head had such a thick layer of mold, it was even on the mirror. The curtains had brown stains on them, the television did not work. The kids used the pool so I went to wash our things and the laundry room looked like it was a dumpster. I tried speaking to someone nothing happened. I contacted customer service and nobody responded."
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